Mythbusting? Don’t Forget to Throw the Camel a Coat!

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“Was it daylight savings time this weekend?” Brett Molina asked a couple of weeks ago in USA Today. “Nope. But it was daylight saving time.” Molina goes on to explain (citing a post from the blog Grammar Errors), that “daylight savings time” is grammatically incorrect, and that, next time, we should lose the “s” along with that hour of sleep, because there are not multiple savings.  Grammar Cops is even more precise, explaining that we don’t really save daylight; the term Daylight Shifting Time would be more accurate.

Reading this little information-you-could-have-done-without essay, (with eyes simultaneously crossing and glazing over), I couldn’t help remembering a Say It For You blog post I composed almost ten years ago. In “Myth-Bust in Your Blogs, but Give the Camel a Coat”, the point was this: While mythbusting is a great use for corporate blogs, since addressing misinformation shines light on the owners’ special expertise, the technique must be used with caution.

You see, just prior to writing that original blog post, I’dread in the Book of General Ignorance that camels do not store water in their humps – they store fat. Far from appreciating the new insight, my reaction was a bit resentful – something I’d taken as true for all of my life, was, in fact, a lie. But then, authors Lloyd and Mitchelson “threw me a coat” in the form of interesting new information about camels: When a camel builds up resentment towards human beings, a handler can calm the animal by handing over his own coat to the beast, who “gives the garment hell”, biting it, jumping on it, and tearing it. After that pressure is relieved, the authors explained, “man and animal can live together in harmony again.”

Now ten years later, I felt an identical twinge of resentment about Brett Molina’s correcting the Daylight Savings Time misnomer. Business blog writing lesson relearned: When debunking myths, follow up by throwing readers a “coat” in the form of some intriguing, little-known information related to your industry.

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Saint Patrick’s Blue Blog Content Writing

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Okay, so you wore that green tie or green jacket on St. Patty’s day and had yourself a good time, but now, almost two weeks later, I think you might be ready for the truth. Several truths, actually. Since at Say It For You, I teach that mythbusting is one very legitimate and important function of blog writing, I want to pass along a few super-busts straight out of one of my favorite sources – Mental Floss magazine.

For starters, St. Patrick wasn’t Irish. (He did introduce Christianity to Ireland back in the year 432, but the man himself was born in Scotland or Wales.) His real name wasn’t even Patrick – it was Maewyn (he changed it to Patricius after becoming a priest.) What’s more, though we’ve come to associate Kelly green with the holiday, the saint’s official color was St. Patricks blue. (The color green was linked to St. Patrick’s Day only later, during the late-18th century Irish independence movement.) Perhaps the most startling “bust” has to do with the fact that St. Patrick’s Day started out as a dry holiday; up until the 1970s, pubs were closed on that national holiday!

So, what’s the point of all this? Well, mythbusting can be used to counteract counterproductive thinking, and I’m a firm believer that a big function of business blogs is doing just that. In the normal course of doing business, you’ve undoubtedly found, misunderstandings about your product or service might surface in the form of customer questions and comments.  (It’s even worse when those myths and misunderstandings don’t surface, but still have the power to interrupt the selling process!) By myth-busting, blog content writing can “clear the air”, replacing factoids with facts, so that buyers can see their way to making decisions.

Myth-busting is also a tactic content writers can use to grab online visitors’ attention. The technique is not without risk, because customers don’t like to be proven wrong or feel stupid.  The trick is to engage interest, but not in “Gotcha!” fashion. Business owners and professional practitioners can use their blogs to showcase their own expertise without “showing up” their readers’ lack of it.

‘Course you’re still going to wear green, not blue, next March, but at least that decision will be based on the facts!

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Who-Else-Is-Doing-It Blogging for Business

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The mini-article “Hosts with the Most” in the Perspective section of the AARP magazine suggests an interesting way blog content writers can use statistics to sell. “Maybe more of us want to run bed-and-breakfasts when we retire than we thought…Americans over 60 are the fastest-growing group to become Airbnb hosts.”  In fact, we learn, there’s been an astounding 102% one-year growth in Airbnb hosts age 60 and up, with senior hosts capturing 13% of the total market.

If this little magazine were a blog post written to persuade retirees to become Airbnb hosts, it would tie back to the theory of social proof, meaning that, as humans, we are simply more willing to do something if we see that other people are doing it. In other words, people reference the behavior of others to guide their own behavior. When using statistics in business blog posts, we teach at Say It For You, it’s important to include the source, providing the answer to readers’ unspoken question: “Why should I accept these statistics as proof?”

To be persuasive, statistics must be combined with other kinds of evidence, Stephen Boyd cautions public speakers. You might state a statistic and then give an example reinforcing the number he says, or show what the statistic might mean by comparing it to something with which the audience is already familiar. In offering a dollar figure, for example, say “That amount would be like supporting your child through four years of college.”

The “Hosts with the Most” article does something even better – it paints a picture of results:  “Older Americans get more five-star ratings than any other demographic.” When you’re composing business blog content, I tell writers, imagine readers asking themselves – “How will I use the product (or service)?” “How will it work?” “How will I feel?”  In other word, the focus of a bog post written to persuade readers to buy must be on the end result from the recipient’s point of view.

To be sure, opening your post with a startling statistic can be a way to grab visitors’ attention, and statistics can often serve as myth-busters. (If there’s some false impression people seem to have relating to your industry, or to a product or service you provide, you can bring in statistics to show how things really are). Statistics can also serve to demonstrate the extent of a problem.  Once readers realize the problem, the door is open for you to show how you help solve that very type of problem for your customers!

But my experience has shown me that statistics, even the startling sort, aren’t enough to create positive results for any marketing blog. Why not? The fact that a serious problem exists (even if the searcher suffers from that very problem) is not enough to make most readers take action. And in the final analysis, of course, the success of any blog marketing effort depends on that action. What blogging does best is deliver to corporate blog sites customers who are already interested in the product or service you’re providing! And while statistics may not galvanize prospects into action, they can be used to assure readers they are hardly “alone” in their need for solutions to their medical, financial, or personal challenges

Assuring readers that not only have they come to the right place for help, but that lots of other people have found your solution helpful, will bring who-else-is-doing-it, social proof business blogging success. 

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Companies Use Blog Content Writing to Get Real

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Just why do companies blog? Susan Gunelius, author of Blogging All-in-One for Dummies, offers a list of reasons:

  • to build brand awareness
  • to network with other businesses and experts
  • to build relationships with existing and potential customers
  • to boost sales
  • to communicate marketing messages
  • to learn more about their customers
  • to manage reputation
  • to set up expectations for the customer experience

    My favorite on the Gunelius list was this one:
    “To seem real and human in the consumer’s eye rather than as an untouchable entity”

As a blog writer and blogging consultant, I find that “getting real” through online content is the real goal – and the real challenge. I explain to business owners that putting up fresh blog posts about new products or recent accomplishments tells people that you are in the game. Blog posts help demonstrate that you care about quality in all dimensions of your business.

One interesting perspective on the work we do as professional bloggers is that we are interpreters, translating clients’ corporate message into human, people-to-people terms.  That’s the reason I prefer first and second person writing in business blog posts over third person “reporting”. I think people tend to buy when they see themselves in the picture and when can they relate emotionally to the person bringing them the message.

“Do you want a tone (for your blog) that is professional? Humorous? Journalistic? Personal diary? Choose one and then inject your own personality into that style,” Gunelius advises.

Getting down and human” in business blogs is so important that it becomes a good idea for a business owner and professional to actually write about past mistakes and struggles. And, I tell entrepreneurs, whether you propose to do the blog writing yourself or collaborate with a professional blog content writing partner, the very process of deciding what to put in the blog is one of self-discovery. In a sense, blogging is a way to “get real” with yourself!

To be sure, marketing, boosting sales, and reputation management are all worthy goals.  The over-riding goal, as Susan Gunelus so aptly puts it, is “to seem real and human in the consumer’s eye!”

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Business Blogs – the Importance of Being Real – and Specific

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Business blog content writers today can take the title (if not the content) of a satirical play written 125 years ago, The Importance of Being Earnest, well, seriously. Sincerity in social media and self-promotion matters, as Katherine Erllikh so eloquently points out in the redbubble blog. “Optimizing things, getting followers, getting subscribers, advertising…those things are just half the puzzle,” Erlikh states. “It’s about sincerity.” You should be as real as possible, is the advice.

Jayson DeMers, writing in Forbes, agrees. “Your blog posts give you a unique opportunity to share your voice and personality, building up trust and increasing your brand’s likeability quotient.”  “As you build up authority in your niche,” DeMers adds,  “this breeds trust and familiarity, keeping you top-of-mind when your prospects are ready to buy.”

One way content writers can “get real” is to post blogs with history-of-our-company background stories.  Those personal anecdotes can have a humanizing effect, engaging readers and creating feelings of empathy and admiration for the business owners or professional practitioners who overcame adversity. As a corporate blogging trainer, I remind newbie writers that there’s no lack of information sources available to our readers. In our blogs, therefore, we need to go beyond presenting facts, statistics, features and benefits.

In addition to being real – in fact, a way to be real – is to be specific. One concern business owners and practitioners express to me is that they don’t want to come across as boastful in their blog.  At the same time, they need to convey the reasons prospects ought to choose them over their competition. This is where being specific comes in – let the facts do the boasting, I explain.

As the first of “Seven Easy Ways to Write Better Titles for Your Blog Posts”, Ali Luke of problogger.com lists “Be Specific, Not General”. While some bloggers believe vague titles intrigue readers, who will click to find out what the title means, Luke says, the truth is readers have too many calls on their time and attention – they need to know what to expect.

“Details, specifics, and granularity can take otherwise generic writing and instantly make it shine,” asserts Hurley Write, Inc.  Imprecise business messages sound like double-talk. Good writers think hard about their goals and the direction they want to give others.”

Playwright Oscar Wilde knew “the importance of being earnest”, but business blog content writers need to understand the importance of being real – and specific!

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