Calls to Action Must make Clear Who’s Asking – and of Whom

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For blog content writers, there’s a moral to the following humorous anecdote I found in Readers Digest:

          Eating breakfast at a diner, a man who had a cup of coffee but no spoon called out to the waitress, “Excuse me, but this coffee is too hot to stir with my finger.” A minute later, the waitress returned with another cup of coffee saying “Here, this one isn’t so hot.”

Sometimes the same type of misunderstanding can elicit the wrong reaction from readers of our blog posts. “We live in a culture of information-saturation. Consumers today are highly-distracted, which is why you need to end your posts with a bang, by including enticing, well-written calls to action,” writtent.com suggests.

In the story, of course, the diner did not know the waitress. Perhaps he thought the humorous approach (talking about stirring the coffee with his finger) would stimulate a smile plus a quick response from the server. He obviously judged the situation incorrectly. As the Brussels event planning firm Spacehuntr cautions, in blogging you have to know your target audience before asking them to act.

When building a plan to connect with an audience, Francesca Pinder advises, consider not only age, gender, and nationality, but where your target readers “hang out”, what they read and watch, and what they’re saying on social media.. Interviews, focus groups, and a lot of very alert listening can help you understand what causes they support.

As content writers, we cannot position ourselves (or our clients) within the marketplace without studying the surroundings for our target audience. And, for blogs to be effective, they must serve as positioning and differentiating statements to let readers know who’s asking for the action.

Years ago, I heard a speaker say that if your marketing isn’t working, you might have the wrong story, the wrong stuff, or the wrong audience. In the Readers Digest story, the “audience” was the right one (the server was the correct person from whom to request a utensil); what was wrong was the way the request was worded.

In blogging for business, if you know your target audience, you’re more likely to find the right way to approach them in asking them to take action.

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Blogging Can Bring Dead Horses Back to Life

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This week my Mensa Bulletin is sparking some thoughts about content and content marketing. In “Politics Aside”, Editor Chip Taulbee explains that, while the Mensa organization itself strives to be apolitical, it’s perfectly OK for any Mensan to express his or her own political views. The important thing when writing about any topic, Taulbee stresses, is to come up with novel thoughts. “We’re not trying to be part of the echo chamber. We don’t serve dead horses.”

There’s no doubt about the fact that business bloggers face originality challenges. First of all, as Susannah Gardner and Shane Bailey, authors of Blogging for Dummies, point out, “Anything and everything you see on the Internet is protected by copyright.”  Blog content writers can avoid plagiarism by properly attributing statements to their authors in any of several different ways:

  1. direct quotes
  2. paraphrasing others’ remarks (and explaining where the idea came from)
  3. creating links in your blog posts to other websites

In order to move higher in search rankings, blogs must provide fresh, relevant content. Perhaps even more important, though, bloggers need to introduce fresh ideas simply in order to engage readers’ interest.  But, with the sheer volume of information on the Web on every topic under the sun, how do we keep providing new material in our blog posts week after week, month after month, even year after year?

Almost a decade ago now, in a totally unexpected way, I was fortunate to discover an answer to that very question. I had seen – and absolutely loved – an old TV movie about Marie Antoinette. On the surface, historical film making in general seems the very antithesis of fresh content-centered blog writing for business. As a viewer, I knew how the story would end before it began! Why, then, I asked myself, did I find “Marie Antoinette” so riveting?  Why did I hang on every word of dialogue, waiting for what I knew had long ago already taken place? It wasn’t about the material itself being “fresh”; it was about the “fresh“ point of view. Sure, in high school and college I had studied the events leading up to the French Revolution, but I’d never experienced those events through Marie Antoinette’s eyes.

Readers may know some or all of the information you’re presenting in your business blog, but they need your help putting that information in perspective.  In fact, that’s where blogging for business tends to be at its finest, helping searchers with more than just finding information, but helping them understand its meaning and significance.

“Fresh” doesn’t have to mean “new” facts.  If our content is “fresh” in that it offers a new perspective on familiar information, we have a chance at having our online readers find value in every word.

 

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Reading and Writing – for Blog Content, You Can’t Have One Without the Other

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“If you want to be a writer, you must do two things above all others: read a lot and write a lot.” That advice from none other but bestselling author Steven King is perfect for blog content writers. In fact, I’ve been teaching at Say It For You, in order to create a valuable ongoing blog for your business, it’s going to take equal parts reading and writing.

Reasons “reading around” is so important for bloggers:

  1. You need to keep up with what others are saying on your topic. What’s in the news? What problems and questions have been surfacing that relate to your industry or profession (or that of your client).
  2. You need a constant flow of ideas. Yes, ideas for blog content can come from everywhere, but those ideas aren’t going to jump right onto your page!
  3. You can improve your own writing skills by reading books about writing (duh!). One favorite of mine is Brandon Royal’s The Little Red Writing Book.

  4. “Tidbits” liven up content. These are nothing more than pieces of unusual or little-known facts that you can use to explain your own products, services, and culture. Again, I have a favorite – The Book of Totally Useless Information, by Don Voorhees.
  5. You’re in the business of blog marketing, so books about selling and marketing are important. Remember, there’s almost no end to information available to consumers, so our job is to help readers absorb and “buy into” that information. New fave? The Challenger Sale, by Neil Rackham.6. In reading around, you gain insight into your customer base and their motivations for reading your blog in the first place. A scholarly article on the motivations recent college grads’ have to read blogs reminded me, of example, to keep tailoring individual blog posts or series to different segments of the client’s customer base.

For all of these reasons, at Say It For You, we teach blog content writers the importance of “reading around” and then “curating” others’ material for the benefit of readers.

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Blog to Put Objects into the Conversation

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“Florist Larry Becker and architect Roger Crowley are educators as much as antiquarians,” Martha Stewart writes about the two men who, last year, opened an antique shop in Hopewell, New Jersey called Welbourne Robinson. Crowley describes his partner’s artistic instincts in putting together collages by saying “Larry puts objects into conversation with one another.” In turn, Crowley strives for a “balance of lightness and heaviness” in his own floral arrangements.

When it comes to blogging for business, different “objects”, or types of posts, can present a pleasing and informative overall impression. James Parsons of contentpowered.com. for example, has determined that there are as many as12 primary types of blog content that can be juxtaposed or “collaged”, including press releases, personal content, news content, local content, roundups, and evergreen posts.

Shaun Pinney of Hubspot likens blog posts to cooking, describing:

  • Raisin Bran posts (basic, everyday posts that are educational)
  • Spinach posts (healthy and thoughtful establishing you as a thought leader)
  • Roasts – big projects with extra research r analysis
  • Chocolate Cake posts – humor t diversify your blog
  • Tobasco – controversial statements and opinion pieces

    At Say It For You, I’m always on the lookout for different “templates”, not in the sense of platform graphics, but in terms of formats for presenting information about any business or professional practice. Here are just a few possible “templates”:

    How-to Post
    This type of post aims to teach the reader something, taking them through a step-by-step process. Variations include “How I _____and How You Can, Too.” And “Why ____ Matters and How To Do it”.

  • List Post
    The list post offers readers a selection of ideas, tips, suggestions, or resources.
  • Review Post
    Review posts offer an informed opinion about a particular product or service.
  • OpEd Opinion Post
    This post states a point of view about a particular topic (the blog author can then add his or her own commentary.)
  • Interview Post
    The author interviews a client, an employee, or an outside source.

One way to put these different “objects into conversation with one another” is to refer back and forth among different posts through internal linking. In fact, Neil Patel advises, “Your old posts are the key to growing your blog.”

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In-Your-Neck-of-the-Woods Blogging for Business

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Listening to the morning weather report on TV, I often hear Al Roker say, “That’s what’s going on around the country. Here’s what’s happening in your neck of the woods”.

In blogging for business, that Roker model is a good one to follow, we teach at Say It For You. Your blog is a way to educate leads and customers by helping them stay generally informed on industry trends and developments, Hubspot explains. Once you are perceived as an expert or “thought leader” in that industry or profession, you can then go on to explain your own products and services, and your very own “neck of the woods” approach.

Hubspot offers examples of blogs that describe the general industry climate before bringing matters down to a local level:

Manufacturing
Manufacturing blogs are used to inform readers about best practices news, and trends in manufacturing, supply chain distribution, and logistics. The Marlin Steel blog, for example, talks about what robotics and automation mean for US manufacturing jobs (national picture), but also provides information on how to use specific steel tools.

Healthcare
In Six Month Smiles’ Chair Time blog, industry experts, doctors, and hygienists write about developments in their field. Potential customers can learn about specific services they may be interested in paying for on a local level.

Ecommerce
The M.M. LaFleur blog discusses general issues of women in the workplace, but then narrows down to specific advice about what to wear to different business occasions.

In fact, the function of “news” in blogs is to inform readers of “what’s-going-on-and-how-do-we-fit-in”. In a blog post, you might cite material from the news story, relating it to new developments in your own industry or field. The idea is not to regurgitate what’s already been said, but to showcase your own expertise and experience, offering a new perspective on that topic.

According to strategist Neen James in Speaker Magazine, a Subject Matter Expert or SME (pronounced “smee”) knows something. A thought leader, by contrast, is known for something. In their blog content, business owners and professional practitioners can first bring their audiences up to speed on general industry issues and developments. Through “in-your-neck-of-the-woods blogging for business,” they then become known for translating that knowledge into usable, actionable steps their readers can follow.

 

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