Putting Questions in Readers’ Mouths

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Putting words into someone’s mouth is generally a bad thing, merriam-webster.com explains, because it suggests that person said or meant something that he or she did not actually say or mean. When it comes to blog marketing, though, putting questions into someone’s mind might be a very good thing for all concerned, we’ve discovered at Say It For You. In Writer’s Digest, Peter Mountford encourages writers to “make your character explicitly ask for the the thing they want.” That’s because, Mountford asserts, a request creates an explicit, as-yet-unfulfilled desire, in turn creating tension (and therefore interest).Instead of having the protagonist’s sister say “Hey, why don’t you borrow my car?”, have Sarah urgently ask to borrow the car for an urgent errand – despite her history of car accidents.

Questions are central to blog marketing strategy. As Team Kapost of uplandsoftware.com writes, “Questions create intrigue, serving as an invitation to participate in a conversation”. At Say It For You, we’ve certainly found this to be true. Keeping in mind that people are online searching for answers to questions they have and for solutions for dilemmas they’re facing, it’s also true that searchers haven’t always formulated their questions. What I suggest, therefore, is that we do that for them. After all, we’re out to engage our blog readers and show them we understand the dilemmas they’re facing.

What’s more, sales trainers often stress that being able to ask questions satisfies prospects’ need to control the situation. So if we as blog writers can go right to the heart of any possible customer fears or concerns by addressing negative assumption questions (before they’ve even been asked!),  we have the potential to breed understanding and trust.

As business blog content writers, we need to impress readers even before they’ve had the chance to ask us their questions. While those readers are online because they’re searching for answers to questions they have and for solutions for dilemmas they’re facing. I really believe that blog writing for business will succeed only if two things are apparent to readers, and in the order presented here:

  1. You (the business owner or professional practitioner) understand their concerns and needs.
  2. You and your staff have the experience, the information, the products, and the services to solve exactly those problems and meet precisely those needs.For blogs to be effective, they must serve as positioning statements. The “visit” has to conclude with readers understanding exactly what your particular philosophy or mission is. Even though the encounter is taking place online, prospects are always mentally posing the “What’s In It For Me?” question. What’s the benefit in this for ME? How will MY interests be protected and served if I choose to do business with you or become your client or patient? What will you do to keep ME “safe” from risk?

So, by all means, go ahead and put questions into your blog readers’ mouths!

 

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In Each Post, Remember the Raison D’Etre

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“The first thing I do when I create a magic effect is forget about the method,” says Joshua Jay in How Magicians Think. “How it works comes later.” In fact, the last part of developing the trick will be the hardest, Jay says: its raison d’etre (reason for being). Why am I doing this in the first place? “I’ll cut this rope in half and put it back together…I’ll float this silver ball in front of a cloth.” Why? Who cares? The best magic, Jay says, has an emotional hook: “I’ll show you how to win when you play blackjack.” (Now they’re interested!)

Sure, the overall purpose of performance magic is to entertain. But what fascinated me as a Say It For You blog content writer was Joshua Jay’s central thesis: Each trick (each blog post) must have its own reason for being or raison d’etre.

What’s more, “great magicians don’t leave the audience’s thought patterns to chance,” Jay says. You might not suspect that he has a pigeon tucked into his right sock, but then again, why would you? In this sense, the author explains, magic is a collaboration between the magician and the audience. When it comes to blogging, Dan Roam’s book for speakers, Show and Tell . is helpful. As presenters, the author says, we need to ask ourselves: for this topic, for this audience, and for myself, which truth should I tell?. Roam suggests presenters ask themselves the following question: “If my presentation could change them in just one way, what would that change be?”

As blog content writers approaching our reader audience, what are we trying to accomplish in this one blog post? Is it:

1. changing their information, adding new data to what they already know?
2. changing their knowledge or ability?
3. changing their actions?
4. changing their beliefs, inspiring them to understand something new about themselves or about the world?

As you begin each blog post, forget about the method. What’s the raison d’etre?

 

 

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Your Blog is Part of Your Customer Feedback Loop

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According to one Forbes study, 86% of consumers will actually pay more for a better customer experience, Devin Pickell, writing for helpscout.com, reminds business owners and practitioners; one of the best ways to put your customer first, Pickett urges, is implementing a customer feedback loop. Constantly collecting feedback from customers and readers and following up on that feedback allows you to improve areas causing user frustration and do more of what’s working well. Customers need to “feel heard”.

Agreed. As part of the business blogging assistance I offer through Say It For You, I’m always talking to business owners about their customer service.  The challenge is – EVERY business says it offers superior customer service! (Has any of us ever read an ad or a blog that does NOT tout its superior customer service?)  Fact is, individual blog posts can become a valuable part of each content writing client’s own customer feedback loop.

  •  Blog content should include stories specifically illustrating why your company’s customer service exceeds the norm.
  •  Surveys and self-tests can be used in blog content to find out what negative, “pet peeve” experiences may have caused reader to contemplate changing providers.
  • Messaging must offer the opportunity for personalized service – both before and after a purchase (yes, even in the online product purchase world of today).
  • Customers value the ability to gain new insights and learn new skills. Blog posts that take the form of tutorials and step-by-step instructions tend to be valued by readers.
  •  In Journalism 101, I was taught to “put a face on the issue” by beginning articles with a human example  A case study takes that personalization even further, chronicling a customer or client who had a certain problem or need, taking readers through the various stages of how the product or service was used to solve that problem. What were some of the issues that arose along the way? What new insights were gained through that experience, on the part of both the business and the customer?
  • The navigation paths on your blog site had better to be “easy to digest”. I caution new clients. You may have hired us for business blogging assistance, but keep thi important factor in mind: At the very moment that an online reader decides they’re ready to learn more, that they have a question to ask, or that they’re ready to take advantage of your products and services, you must make it convenient for them. They may want something, but not enough to spend extra energy to find it!

Whether you use survey tools, life chat, social media monitoring, or analytics tools, HelpScout reminds owners, what’s important is that you actually collect feedback so that you know what you’re doing well and what to improve upon.

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Don’t Blog Only From a Front Row Seat

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Financial professionals often have a “front row seat”, getting to see up close the how clients transition into retirement, Robert Laura writes in Financial Advisor Magazine. “We get to see how they accumulated their savings, and what their plans are for life after work.” Problem is, Laura points out, like people sitting too close to a high stage in a theatre, many advisors have a partially obstructed view, missing scenes playing out in the background. Just as a good play transports you into another world and into other lives, Laura tells advisors, you must be willing to look at more than what is on “center stage” and notice the backdrops.

“Buyers are 48% more likely to consider products and services that address their specific business and personal issues,” uplandsoftware.com stresses. In practice, the authors point out, most companies don’t dive deeply enough into the concerns and needs of their target customers. Instead, most marketing is based on a “front row” view, using demographics such as age, role, and location. The result is marketing materials that simply don’t resonate with the target audience. Hootsuite summarizes the marketing challenge blog content writers face in an almost brutally “in-your-face” way: “You can’t speak directly to your best potential customers if you’re trying to speak to their kids and parents and spouses and colleagues at the same time.” In other words, you need to go narrow and deep rather than using a broad brush.

I’m fond of thinking of ghost blogging as an art, but, truth be told, there’s quite a bit of science to it as well. Since your blog can’t be all things to all people, any more than your business can be all things to everybody, the blog must be targeted towards the specific type of customers you want and who will want to do business with you.  Everything about your blog, we stress at Say It For You, should be tailor-made for your target customer – the words you use, how technical you get, how sophisticated your approach, the title of each blog entry – all of it. In short, you’re giving up your “front row seat” and mingling with the audience members in the “cheap seat”, offering cues that you understand the situations and challenges they face.

Don’t blog only from a front row seat!

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Your First Job is to Communicate a Beautiful Idea

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“Caught up in the difficulty of mystifying, magicians often forget that the first job of any artist is to communicate a beautiful idea,” is a quote from Raymond Joseph Teller in Joshua Jay’s book How Magicians Think. One idea that audiences find irresistibly beautiful is that they are being given access to “secret”, or at least little-known, information. That is precisely the tactic Penn & Teller used in demonstrating the age-old cups and balls trick, but using clear plastic cups, demonstrating that it is the magician’s skill rather than the props that create illusions.

“The idiom ‘inside scoop’ particularly refers to information that is only known to people who are among a select group”, grammarist.com explains. In the book Craved, author Kel Hammond notes that people love behind-the-scenes video footage, which makes people feel like they’re in the know. Showing people a more personal side of who is behind the brand is a powerful marketing tool. In other words, it’s the idea of being empowered with “inside info”, rather than the information itself, the accomplishes the marketing goal.

Researchers at the University of Bath, working with Nielson, came up with two ways to score ads.

  1. Information Power Score – measures what the consumer perceives as the value of the message
  2. Emotive Power Score – measures if the emotion is going to change feelings about the brand

    At Say It For You, our business is blog marketing, which means connecting professional practitioners and business owners with prospective clients and customers. And, while I continually preach and teach that blog posts are not ads, but more like advertorials, establishing connections is the name of the game for both advertisers and content marketers. The first job of content marketing is, in fact, to communicate ideas that online visitors will find “beautiful”, making them feel as if they are part of a well-informed “inside group”.

    Sometimes, the “beauty” of the blog content is that it simplifies and unifies diverse details into central concepts.. Other times the “beauty” lies in linking “conversation-piece” tidbits of information to concepts that help readers better understand complex processes. Caught up in the difficulty of online marketing, let’s remember that the first job of any blog content writer is communicating beautiful ideas.

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