Embracing the Encouraging Side of Blogging

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Corbett Barr, writing in thinktraffic.net, encourages blog writers to “embrace your encouraging side.” There’s plenty of cynicism and negativity in the world, Barr says, and sometimes readers just want to be encouraged. I heartily agree. In fact, one of the things we tell content writers is that the last thing you want to do in a blog is to be downbeat or attempt to “scare” readers into taking action.

The “press release” aspect of blogging for business dictates that the first sentences of any post must engage interest (with the “or else” being that visitors click away). Different tactics include raising questions in readers’ minds or describing a provocative scene or situation. Your post might play off a topic currently trending in the news, especially one relating to your profession or industry. Now, having gathered information, using it to demonstrate how readers can use that information in their own lives, remember to present the material in reassuring and encouraging words.

As a retired financial planning practitioner myself, I really appreciated what financial psychologist William Marty Martin advised financial planners: “How you communicate can serve to eliminate, decrease, or exacerbate panic experienced within yourself, your family, your team, and your clients…Words have the power of providing comfort, or generating panic, or even helplessness.”

One interesting perspective on the work we do as professional blog content writers is that we are interpreters, translating clients’ corporate message into human, people-to-people terms.  That’s the reason I prefer first and second person writing in business blog posts over third person “reporting”. (I think people tend to buy when they see themselves in the picture and when can they relate emotionally to the person bringing them the message.)

The idea that little things can mean a lot when dealing with difficult circumstances is reinforced in an article in Harvard Business School’s Working Knowledge newsletter. “Even as COVID vaccines begin early deployment, pressure on leaders continues to mount to engage in ‘Big C’ change.” But, “instead of questioning everyone and everything I a crisis, leaders should create an atmosphere of trust and confidence.”

“Empathy is the key to gaining readers and followers in all kinds of writing, says Karen Hertzberg of grammarly.com. “from blogging to marketing to social media.”

Embrace the encouraging side of blogging!

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5 Marketing Strategies Your Business Needs to thrive in the COVID-19 Era

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       Today’s post was contributed by guest Amy Collet, creator of Bizwell.org, a website that helps professionals and entrepreneurs build and strengthen their personal brand. She is also the author of the upcoming book, You, Exemplified: The Role of Personal Branding in Your Professional Life. 

While thousands of companies have had to pause or close their businesses during the COVID-19 lockdowns, many have opened those doors back up. As exciting as this is, there are still a lot of challenges ahead.

Small businesses have been asking: How do I keep my customers safe? How can my business stay afloat if we encounter another round of lockdowns? How can I re-engage my customers now that we are back in business?

Of course, let’s not forget the most important question of all: How can I boost my business on a budget? Even with grants and stimulus checks, many businesses had to tap into their cash reserves to survive. Here are five budget-friendly marketing strategies to keep business flowing during the pandemic.

Hire marketing help.

If your business closed at all during 2020, then you may need to start your marketing efforts from scratch. Say It For You has been providing traffic-driving content and marketing strategies for businesses for years. You stand to benefit when you partner with such a professional — who can revamp your website, deliver quality blog content, kickstart your social media campaigns and engage your customers with paid social campaigns. Keep all these within a smart budget by hiring small businesses, freelancers, contractors, or interns looking to build their resumes.

Be sure your legal ducks are in a row.

A lot has changed with regard to business legality since the pandemic first hit. Sadly, some people have discovered that they weren’t able to apply for grants and loans because their businesses weren’t properly filed. Prevent that from happening to you by forming a limited liability company (LLC). Not only will that give you access to any future COVID-19 relief funds, but it also qualifies you for tax breaks and other benefits. Regulations vary from state to state, so do thorough research or enlist the help of a formation service to guide you.

Reward your loyal customers.

The customers who stuck with you or came back deserve a little extra TLC. Most business owners know that retention and loyalty are the foundation for successful business growth. Customer Service Magazine suggests doing something simple, like delivering loyalty rewards to their email inbox.

You can also go the extra mile by opening up your store for solo shopping or offer them sneak peeks of new merchandise. If you provide a service, offer how-to webinars to help them advance their own livelihoods with your insider knowledge.

Keep your customers confident.

If you have a brick-and-mortar building or meet clients face-to-face, be sure to follow all of the CDC’s guidelines for safety. While COVID-19 is not a deadly illness for most people, it can shut down entire communities if all aren’t careful and cautious. Remember that the sooner we beat this, the sooner we can get back to normal — and we all have a part to play.

Don’t give up.

Things have been hard — that’s an understatement. You may have to act differently or think broadly about what you do and how you do it, but a little creativity can go a long way. The point is to persevere. There are no easy answers these days and the business world has a long way to go to recover. You’ll have to do some long-term planning in the face of uncertainty, which is hard, but not impossible. When all else fails, turn to your customers — ask them how they are feeling and how you can better meet their needs — then go from there.

Small businesses have a long road to recovery ahead, but it’s also very hopeful. Businesses are opening back up and many are thriving from the support of their communities. Take the time to explore some of these tips to launch your business back into success.

 

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Blogging to Make Them Want to See Things the Way You Do

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Communicating with pictures and words is what Dan Roam’s little book for speakers, Show and Tell: How Everybody Can Make Extraordinary Presentations is all about. The purpose, the author says, of creating and delivering a report pitch, or story, is t make it s captivating that our audience wants to see things the way we do.

That’s a very hard thing for speakers to accomplish, Roam admits. (Blog content writers don’t have the advantage of facing the audience in person, using eye contact and gestures, which makes the task even more challenging!).

Dan Roam’s 3 Rules of Show and Tell can help, though, even if video clips are not part of the blog:

  • When we tell the truth in a presentation, we connect with our audience and we have self-confidence.
  • When we tell a story, complex concepts become clear, and we include everyone.
  • When we tell a story with pictures, we banish boredom and people see what we mean.

There are actually three kinds of truth, Roam points out, and as presenters, we need to ask ourselves: for this topic, for this audience, and for myself, which truth should I tell? I particularly like that observation, because at Say It For You, we emphasize the “power of one”, with each blog post having a razor-sharp focus on just one story, one idea, one aspect of the business or practice. Roam suggests presenters ask themselves the following question: “If my presentation could change them in just one way, what would that change be?”

There are really only four ways to move an audience, Roam adds:

  1. changing their information, adding new data to what they already know
  2. changing their knowledge or ability
  3. changing their actions
  4. changing their beliefs, inspiring them to understand something new about themselves or about the world

Which one of those four goals we choose determines the structure of our storyline in the content of the speech – or blog post.

Truth, story, and pictures – If we get those things right, Dan Roam assures fearful speakers, everything that follows will be a breeze. “When we trust our ideas and are confident, we will help our audience change.”

Change is what it’s all about, Roam says of presentations, and that’s certainly what it’s all about in blogging for business!

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Knowing What They Want Lets You Give it to Them in Your Blog

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Persuasive presentations move smoothly through four stages, called the AIDA pattern: (A= attention, I= interest, D=desire, and A=action), explains Kenneth R. Mayer in his book Well Spoken.

Calls to Action in persuasive blog posts, as we know at Say It For You, can succeed only if the content writer has tapped into an underlying need or “desire” on the part of the reader. Mayer provides an extensive list of possible “wants”, or persuasive appeals, as he calls them, that might help presenters help listeners be willing to move forward and take the desired action: .

  • appreciation/approval by others
  • beauty/attractiveness
  • cleanliness/comfort
  • convenience
  • health
  • good reputation
  • peace of mind
  • protection/safety
  • savings

“The call to action is where your blog makes money,” asserts crazyegg.com. “All your idea generation, research, writing, editing, posting — it all boils down to a call to action — a CTA.” Blog CTAs are different, the author concedes, but they are still important, and the best ones are unobtrusive, although noticeable.

Neil Patel cites Modernweb, who realized unusual success in their blog because:…”They identified their audience, understood what they were struggling with, then presented them with content that explained how similar individuals handled the same problem.” But in order to understand which of those “persuasive appeals” is most likely to appeal, you have to know your target audience.

No blog – and certainly no blog post – can be all things to all people. Each post must be targeted towards the specific type of customers you want and who are most likely to want to do business with you.  That way, the appeals, as well as the way they are presented, can be chosen specifically for that customer – the words you use, how technical you get, how sophisticated your approach, even the title of each blog entry.

Knowing what they want lets you give it to them in your blog.

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Are You Putting Red Lipstick on Your Blog?

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This week’s Say It For You blog posts feature more helpful advice based on Brant Pinvidic’s powerful little book The 3-Minute Rule….

“Brant, are you putting on red lipstick?” TV producer and sales coach Brant Pinvidic remembers his mom (herself president of a global organization). asking him whenever she sensed he had been emphasizing presentation over substance in his work.

“Your pitch is a path of information to follow,” Pinvidic cautions, and it’s vital to let that information take the lead. Too much emphasis on style and personality muddies the message. You don’t want to pull your audience out of the story and remind them they’re being sold to, he adds.

It’s true that readers’ first impressions are design-related, as some British researchers found when analyzing online health sites. Those researchers found that readers judged a website by its design, print size, look and feel, and use of color. Simple and familiar page design was the best received. Great design gets people to trust the source and to stick around, writes Peep Laja of the CXL optimization Agency. As Neil Patel points out in hubspot.com, articles with images get 94% ore total views than those without images.

So how does that relate to Brant Pinvidic’s mother’s advice about the lipstick? “When my mom sees me trying to spice up elements of a presentation to overshadow the lack of clarity, “he explains, that’s when she cautions me to get the information and the story at its highest level first, and only then add a little flair.

Keep in mind, Neil Patel writes in Hubspot.com, your blog is a reflection of your company. If there are any issues with the blog, it impacts how people view your product. It’s important that any statistic you state can be verified. Many blog posts will link right to the statistic and the source. Accuracy builds trust with readers.

Leave readers with questions, Patel adds. This doesn’t mean to have an incomplete post, but rather to include questions that make readers reflect on how they can implement the knowledge you provided. When possible, add a story to your blog post. It will make it more engaging and may also help the reader

What Mrs. Pinvidic is reminding her son – and what we teach blog content writers at Say It For You –  is that the meat comes first, then the sauce. The core content of the program – the article, the blog post – comes first, the “showmanship” second.
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