It’s OK to Post a Blog With a Chip in It

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“This book is as messy as life,” writes Matt Haig in the intro to The Comfort Book . The book has short chapters and longer ones. It has lists and quotes and case studies and even an occasional recipe. It has moments of inspiration taken from movies, quantum physics, and ancient religions, Haig says. You can start at the beginning and end at the end, or the reverse, he says, or you can just dip into it.

Reminds me of my own Say it For You blog, where my “reading around”, taking ideas from magazines and movies, joke books and cookbooks, articles about pop culture and philosophy, has inspired close to two thousand different posts. Keeping up with a blog over the long haul is messy, I agree.

Without a doubt, conveying business owners’ passion for what they know how to do and for what they sell is the big challenge for any freelance blog writer.  Success in blog marketing depends on sustaining the discipline of content creation over long periods of time, keeping the spark of passion going all the while.

One of Matt Haig’s many deceptively simple, yet very deep, statements is that it’s OK to serve coffee in a chipped cup. It’s OK to be broken, is the concept, to wear the scars of experience.

I think this statement is a good one for blog content writers to keep in mind when creating content introducing business owners or professional practitioners to readers. Why? Writing about past failures is more than OK – it’s important. True stories about mistakes and struggles are actually very humanizing, adding to the trust readers place in the people behind the business, the entrepreneurs and practitioners who overcame the effects of their own errors.

Ironically, I’m the one who spends a lot of verbiage on the importance of avoiding grammar and spelling errors in blog writing, to the point of being labeled a “grammar Nazi” and similar epithets. I don’t want blog errors to call attention away from the impression we’re trying to make.

Matt Haig’s remark about the chipped coffee cup, though, reminds me of something Susan Gunelius wrote in Blogging All-in-One for Dummies: “A blog is for seeming “real and human in the consumer’s eye, rather than as an untouchable entity.”

Looked at that way, I guess it’s OK to post a blog with a chip in it!

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Plain Language for Feds and Blogs

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“The Federal Government’s writing must be in plain language/ By using plan language, we send a clear message abut what the government is doing, what it requires, and what services it offers. Plain language saves the Government and the private sector time, effort, and money.”                                                                                                                                 – 1998 memorandum from President Clinton

Clinton specifically mentioned four characteristics of logically organized, easy-to-read documents:

  • common, everyday words, except for necessary technical terms
  • “you” and other pronouns
  • the active voice
  • short sentences

At Say It For You, I’ve often mentioned each of these recommendations, because “easy-to-read” is obviously a quality to be desired in blog marketing:

Basic, common language:
When it comes to blogging for business, keeping it basic means using understandable language. Only to the extent that you’re providing a very specialized service aimed only at \ professionals in your field, should you use industry jargon.

“You” and other pronouns:
While, in a way, all blog content writing is about the “you”, the targeted readers, and their wants and needs, as a corporate blogging trainer, I stress the importance of first person business blog writing because of its one enormous advantage – it shows the people behind the posts.

The active voice:
“Grammatically speaking, voice refers to whether the subject of a sentence is on the giving or receiving end of the action, As a general rule we bloggers need to focus on “staying active” in our content, using sentences that have energy and directness, using the active voice.

Short sentences:
Why, generally speaking, is it better to use short sentences in blogs? Short sentences have more of a “pow” factor, can be quoted and shared more easily on social media sites, and tend to keep readers’ attention on the message. That said, varying the length of your sentences adds interest to the writing.

Today’s communication has become less formal than in the past, Tony Rossiter notes in the book Effective Business Writing. That does not mean that written communication is any less important, the author hastens to add. And, with more than 7 million blog posts being published every single day, our challenge as business blog marketers is to get read, saving both ourselves and our readers time, effort, and money.

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Tired People Don’t Laugh Much – or Read Much

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In Tuesday’s Say It For You post we saw how a request from a diner to a waitress elicited the wrong response. In blogging, failing to consider your target readers can result in eliciting a reaction to your blog that is not quite what you’d hoped…

Incorporating humor in a blog is especially tricky. “Know your audience. Not everyone will think every joke is funny,” advises Michael Strecker in the book Young Comic’s Guide to Telling Jokes.

Strecker offers several Rules of Thumb, each of which can be adapted for blog content writing in general:

  1. Never tell more than three jokes in a row on the same subject, because audiences get tired and don’t laugh.

Business blogs are of necessity focused on a singular topic, but the information can be presented in different ways and in different formats.

2. Don’t read your jokes, but do read, read, read. The more words you know, the more jokes you’ll be able to understand and tell.

At Say It For You, I teach that business bloggers are going to need to spend at least as much time reading as writing, in order to keep up on what others are saying on the topic, what’s in the news, and what problems and questions have been surfacing that relate to what the client offers.

3. Timing is very important. Don’t tell your jokes too slowly or too fast, or the audience will either miss the point or get bored before you get to it.
Over the years of dealing with many different blog writers and blog topics at Say it For You, I’ve noticed that certain content falls flat with certain audiences is that it’s based on cultural allusions that are simply not that familiar to that audience – they don’t “get it”. Here are two “riddles” that show what I mean:

How did the dentist pay for his vision exam? An eye for a tooth.
(The allusion is to a passage from the Bible about punishing a man who injures another – “An eye for an eye, a tooth for a tooth”)

What do you do at a math party? Eat pi and square dance.
(The allusion is to pi, which is the ration of a circle’s circumference to its diameter, approximately 3.14.)

Whether telling jokes or writing blog content, matching our writing to our intended audience is part of the challenge we business blog content writers face.

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Calls to Action Must make Clear Who’s Asking – and of Whom

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For blog content writers, there’s a moral to the following humorous anecdote I found in Readers Digest:

          Eating breakfast at a diner, a man who had a cup of coffee but no spoon called out to the waitress, “Excuse me, but this coffee is too hot to stir with my finger.” A minute later, the waitress returned with another cup of coffee saying “Here, this one isn’t so hot.”

Sometimes the same type of misunderstanding can elicit the wrong reaction from readers of our blog posts. “We live in a culture of information-saturation. Consumers today are highly-distracted, which is why you need to end your posts with a bang, by including enticing, well-written calls to action,” writtent.com suggests.

In the story, of course, the diner did not know the waitress. Perhaps he thought the humorous approach (talking about stirring the coffee with his finger) would stimulate a smile plus a quick response from the server. He obviously judged the situation incorrectly. As the Brussels event planning firm Spacehuntr cautions, in blogging you have to know your target audience before asking them to act.

When building a plan to connect with an audience, Francesca Pinder advises, consider not only age, gender, and nationality, but where your target readers “hang out”, what they read and watch, and what they’re saying on social media.. Interviews, focus groups, and a lot of very alert listening can help you understand what causes they support.

As content writers, we cannot position ourselves (or our clients) within the marketplace without studying the surroundings for our target audience. And, for blogs to be effective, they must serve as positioning and differentiating statements to let readers know who’s asking for the action.

Years ago, I heard a speaker say that if your marketing isn’t working, you might have the wrong story, the wrong stuff, or the wrong audience. In the Readers Digest story, the “audience” was the right one (the server was the correct person from whom to request a utensil); what was wrong was the way the request was worded.

In blogging for business, if you know your target audience, you’re more likely to find the right way to approach them in asking them to take action.

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Blogging Can Bring Dead Horses Back to Life

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This week my Mensa Bulletin is sparking some thoughts about content and content marketing. In “Politics Aside”, Editor Chip Taulbee explains that, while the Mensa organization itself strives to be apolitical, it’s perfectly OK for any Mensan to express his or her own political views. The important thing when writing about any topic, Taulbee stresses, is to come up with novel thoughts. “We’re not trying to be part of the echo chamber. We don’t serve dead horses.”

There’s no doubt about the fact that business bloggers face originality challenges. First of all, as Susannah Gardner and Shane Bailey, authors of Blogging for Dummies, point out, “Anything and everything you see on the Internet is protected by copyright.”  Blog content writers can avoid plagiarism by properly attributing statements to their authors in any of several different ways:

  1. direct quotes
  2. paraphrasing others’ remarks (and explaining where the idea came from)
  3. creating links in your blog posts to other websites

In order to move higher in search rankings, blogs must provide fresh, relevant content. Perhaps even more important, though, bloggers need to introduce fresh ideas simply in order to engage readers’ interest.  But, with the sheer volume of information on the Web on every topic under the sun, how do we keep providing new material in our blog posts week after week, month after month, even year after year?

Almost a decade ago now, in a totally unexpected way, I was fortunate to discover an answer to that very question. I had seen – and absolutely loved – an old TV movie about Marie Antoinette. On the surface, historical film making in general seems the very antithesis of fresh content-centered blog writing for business. As a viewer, I knew how the story would end before it began! Why, then, I asked myself, did I find “Marie Antoinette” so riveting?  Why did I hang on every word of dialogue, waiting for what I knew had long ago already taken place? It wasn’t about the material itself being “fresh”; it was about the “fresh“ point of view. Sure, in high school and college I had studied the events leading up to the French Revolution, but I’d never experienced those events through Marie Antoinette’s eyes.

Readers may know some or all of the information you’re presenting in your business blog, but they need your help putting that information in perspective.  In fact, that’s where blogging for business tends to be at its finest, helping searchers with more than just finding information, but helping them understand its meaning and significance.

“Fresh” doesn’t have to mean “new” facts.  If our content is “fresh” in that it offers a new perspective on familiar information, we have a chance at having our online readers find value in every word.

 

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