Blogging This or That

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For the same amount of money, Jeana Harris explains in Indianapolis Monthly, you could have a four-bedroom Roaring Twenties foursquare in Meridian-Kessler or a sleek two-bedroom downtown condo just five blocks from Mass Ave. Would you prefer a view of peaceful streets sheathed with mature trees, or a sixth-floor view of the city coming alive at night?

Unlike upselling, which involves encouraging the purchase of anything that would make your customer’s purchase more expensive with an upgrade, enhancement, or premium option, Sophia Bernazzani explains in Hubspot.com, cross-selling pitches other products or services that work together with the ones already owned by the client or customer. Investopedia.com points out that both methods are “suggestive”, requiring only marginal effort on the part of the sales professional compared with the potential additional revenue.

“Having a larger number of choices makes people feel that they can exercise more control over what they buy. And consumers like the promise of choice: the greater the number of options, the greater the likelihood of finding something that’s perfect for them,” Sheena Iyengar and Kanika Agrawal assert in The Art of Choosing. But not everyone agrees. “More Isn’t Always Better”, says Barry Schwartz in the Harvard Business Review. Research now shows that there can be too much choice, inducing “choice paralysis”, with consumers less likely to buy anything at all.

Can business blogs help potential clients and customers make better, sometimes complex, decisions? A possible path to achieving that precise result, we have found at Say It For You, involves suggesting questions readers can ask themselves while choosing among many options. (Do they want ease of use? Current functionality? Future capabilities?)

No, more isn’t always better, but companies that get the balance right will be amply rewarded, Schwartz concludes. Due to the natural “drip effect” of blogs .consistent posting of informational “this-or-that” content can help consistent marketers achieve that Goldilocks “Mmm…just right” result.

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Resisting the Urge to Repeat? Not!

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Ask a question and wait for a response, no matter how long it takes, is one piece of advice given to newbie salespeople. In other words, resist the urge to repeat your question, instead waiting- wait for an answer. Your prospect will inevitably feel moved to fill the silence, is the theory. Some health experts agree, citing repetition compulsion, or called trauma reenactment, which involves repeating physically or emotionally painful situations that happened in the past.

Not all sales trainers are on board with the advice about waiting for prospects to respond. “The mistake many people make–including me–is not following up often enough,” Minda Zetlin writes in Inc. Magazine. “When customers don’t hear from you for a while, they’re liable to forget you just at the moment when you want to be top of mind,” she says. Ask yourself, Zetlin advises, if there’s a follow-up note you can send with additional metrics or other information that will help your potential customer make a decision. Meanwhile, the trainer adds, “You don’t want to make the classic mistake of losing customers you already have while you’re busy landing new business.”

Hubspot agrees with Zetlin’s approach, saying that following up on a sales call or email significantly increases your chances of getting a response. Research shows that if you add just one more follow-up email, you can increase your average reply rate by eleven percentage points. In fact, first followup emails show. a 40%-increase in reply rate in comparison to the first email.

At Say It For You, after years of being involved in all aspects of blog writing and blogging training, one irony I’ve found is that business owners who “follow up” with new content on their websites are rare. There’s a tremendous fall-off rate, with most blogs abandoned months or even weeks after they’re begun. Blog marketing maven Neil Patel reminds business owners and practitioners that “Google isn’t shy about rewarding websites that publish regular, high-quality content.” The “frequency illusion”, Mark Zimmer adds, means that each time a customer is exposed to the message there is a sense of omnipresence.

At least when it comes to blogging for business, resisting the urge to repeat is not the way to go!

 

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Business Blogging With Adjectives

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Pay attention to proper spelling and grammar, Joanne Adams says in Grammar, and “people who read your writing will know, without a sliver of doubt, that you are somebody who really knows their $h*t”. One thing Adams thinks we ought to know about adjectives, for example, is that they come in three flavors: absolute, comparative, and superlative. In describing a team of runners, for example, you’d probably describe them all as “quick” (absolute). Two might be “quicker” (comparative) than the others, while one outstanding runner is “quickest” (superlative).

Making comparisons, in fact, is an important function in blogging for business. An effective blog clarifies what sales trainers like to call your “unique value proposition” in terms readers can understand. One excellent way to do that is by making comparisons with things with which readers are already comfortable and familiar. Effective blog posts, we’ve learned at Say It For You, must go from information-dispensing to offering perspective.  Before a reader even has time to ask “So what?” we need to be ready with an answer that makes sense, blogging new knowledge by presenting it in a framework of things readers already know. (Telling me that Moringa leaves are healthy isn’t as powerful as telling me they have four times the calcium of milk.)

“Everything isn’t awesome,” Cristine Struble observes in Fansided. Using one adjective to describe all types of events, experiences and things degrades both the adjective and the object described. Some words can better define an experience, emotion or action better than others. Why use one word over and over when a dictionary is filled with descriptive words? The lesson – when it comes to using adjectives in your blog to describe your products and services, don’t overuse the superlative.

Blogging maven Neil Patel teaches “How to Avoid the Destructive Power of Adjectives in Your Marketing Copy”. In fact, Patel observes, “adjectives are a copywriter’s nightmare. With the right adjectives, you’re persuasive and memorable. With the wrong ones – you lose your readers’ attention, he warns. If you’re trying to paint a picture with words, you need adjectives, Patel admits, but flowery or bombastic words make you sound insincere. Is what you’re offering really second-to-none, state-of-the-art, and unparalleled?

Patel’s practical suggestions:

  1. If the meaning of your sentence doesn’t change when leaving out the adjective, leave it our altogether.
  2. Use stronger nouns if that means you can leave out an adjective.
  3. Avoid adjective modifiers such as “very” and “really” – use specific adjectives.
  4. Offer specific technical details telling the real benefits of the product or service (what pain does using it avoid? )

Business blogging with adjectives can be a good idea, but stick with the absolute and the comparative, never overusing the superlative.

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Food For Thought and For Blog Posts

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As part of positioning your business or practice as a go-to source of information, you want your blog content to arouse curiosity and interest, all the while amplifying awareness of what you have to offer that is unique in the marketplace. Not only do you want your own brand to be perceived as innovative, you want to actually become more innovative in serving your customers and clients. And, while you may not be involved in a food-related industry, this article in Mental Floss Magazine, in which Michele Debczak traces the history of inventions that changed food history, might well trigger some content ideas for your blog….

1874 –
American doctor Samuel W. Francis received a patent for his spoon-fork-knife hybrid. The new utensil didn’t take off until the 1950s, when Hyde Ballard trademarked the name spork and the plastic revolution made it easy to manufacture.  What devices – or what processes – help make your product or service more convenient for users?

1905 –
Robert J. Barkley of Kansas had created an egg carton, obviating the necessity of counting and of the danger of breaking the eggs by frequent handling. The Bartender’s Guide to Batching describes an efficient way to make sure that in busier times, every customer receives a quality and consistent drink. Streamlining your delivery service can increase your website’s sales, SellerExpress advises. What steps does your business or practice take to make things convenient for users?

1928 –
In 1928, Iowa inventor Otto Rohwedder filed a patent for a machine that sliced entire loaves of bread at once. Kleen Maid Sliced Bread debuted on July 7, 1928. The day before, the Constitution-Tribune published a glowing endorsement calling the product “the greatest forward step in the baking industry since bread was wrapped”. (That copy is believed to be the origin of the phrase “the greatest thing since sliced bread”.) Consumers prioritize saving time, effort and money. A “tutorial” in your blog can suggest ways for readers to accomplish a task in less time and at a lower cost.

1933 –
As Dow Chemical lab worker Ralph Wiley was cleaning equipment, he noticed a thin plastic film had formed inside a vial. The material naturally adhered to surfaces and blocked water and oxygen molecules. Originally used to protect military fighter planes and car upholstery, the product was renamed Saran Wrap after Wiley’s boss’ wife Sarah and daughter Ann. An “innovative blog” describes trends in your industry, handy statistics, and useful advice to readers, as well as highlighting innovations your own business or practice is introducing.

1945 –
Raytheon Company engineer Percy LeBaron Spencer was visiting a lab testing microwave-producing magnetrons when he noticed that the candy bar in his pocket had melted. His dry-cleaning bill ended up being a small price to pay for the flash of inspiration he had that day. As the story goes, Spencer sent out for some uncooked popcorn, and when it popped in front of the active magnetron, Spencer realized that microwave radiation could be used as a quick and convenient heat source for cooking. Later that year, he filed a patent for the microwave oven. By introducing readers to the people behind your brand, you “humanize” your blog content, helping readers feel a connection to your company or practice.

Your business or practice may not be directly related to food, but these tidbits about inventions that changed the food industry might well trigger some blogging “food for thought”!

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How Not to be Passive in Your Posts

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In “The Tyranny of the Verb To Be”, Tobias Buckell describes how, as a new writer, he “almost destroyed himself” trying to eliminate passive verbs from his material. What’s so terrible about the passive voice? Buckell asks. Isn’t it time to stop worrying about “staying active”? Some of our overuse of passive voice, he believes, comes from academic writing, which removes the narrator from English papers.

“While tense is all about time references, voice describes whether the grammatical subject of a clause performs or receives the action of the verb,” grammarly.com explains. It’s the difference between “Chester kicked the ball” (active) and “The ball was kicked by Chester” (passive). “If you’re writing anything with a definitive subject who’s performing an action, you’ll be better off using the active voice,” rhw grammarly author advises. “Using active voice for the majority of your sentences makes your meaning clear for readers, and keeps the sentences from becoming too complicated or wordy,” the Purdue Online Writing Lab agrees. .Sometimes, though, the active voice is simply awkward, Alice Underwood of grammarly explains, as in “People rumor Elvis to be alive”, as opposed to “Elvis is rumored to be alive”.

As writers, we teach at Say It For You, we need to decide (in each sentence and phrase) what – or who – matters most in each particular sentence – do we want to emphasize the action itself or the doer of the action? When it comes to actual “voice” in terms not of grammar, but of messaging, in a business blog, it’s important to have “voice variety”. That can come from writing some of the content in I-you format, with other posts written in third person. If a company person or a customer is being interviewed, the content can be written in the “voice” of the interviewee or that of the interviewer. “Third person narratives so often mimic the ‘beige voice’ of an objective reporter,” William Cane says in Write Like the Masters. With first person, he advises, “it’s usually easier to be intimate, unique, and quirky.”

In the grammatical arena, the most important thing, Bucknell concludes, is to test each sentence to see whether its SVA (subject, verb, object) arrangement could be written in a more interesting way. Achieving interesting writing is not as simple a matter as changing all the verbs to active, he realizes. “But looking carefully at all those ‘to be’ sentences might not be a bad way of diagnosing places where we have the opportunity to push ourselves a little more artistically,” he says.

Of course, as blog writers, we want to come across as passionate, never passive, towards our topics and towards our readers.

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