The E Test for Blogs

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Since the 1980s, Daniel Pink lets us know in his book To Sell is Human: the Surprising Truth About Moving Others, psychologists have used the E test to measure “perspective-taking”. Asked to, with the index finger of their dominant hand, draw the letter E on their own forehead, some will draw the letter “backwards” (so that they themselves can read it), while others will draw the E correctly, with the spokes to the right, (so that others can read it). When confronted with an unusual or complex situation, will that person examine it from only his/her own point of view, or step outside and view the situation from another’s perspective? What’s being tested is the ability to “attune”, bringing one’s own outlook into harmony with other people. When it comes to sales, there’s an important additional element in attunement, the author goes on to explain. Individuals don’t exist as single units; their reactions are connected to groups, situations, and contexts.

When it comes to blog marketing, achieving “attunement’ is all about finding the right timing, along with the right context. Back in 2009, with Say It For You in only its second year, I shared an insight gained from the late advertising marketing guru Eugene Schwartz: As the same promise is made over and over by different providers, the market progresses to a new level of sophistication, and it becomes necessary to market through unique value propositions. And, as prospects achieve the highest levels of sophistication,  Schwarts went on to say, marketers must use prospect-centered tactic (AKA attunement).

Blog marketing itself, of course, is inherently prospect-centered – the only people who are going to notice your blog posts are those who are searching for the kinds of information, products, or services that relate to what you do. Having said that, it’s still crucial to keep your blog posts “attuned” to the frequency and sophistication level of your target audience, not to mention to those of the others in their “context”.

As content writers, we need to ask ourselves – would our blog posts pass the E test?

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Blogging the Buck by the Horns

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This week’s Say It For You two blog posts are inspired by the 2023 Almanac for Farmers & City Folk…..

From the fascinating article “Shed Meds”, I learned that “sheds”, or deer antlers, are used for making not only buttons, lamps, knife handles, and dog chews, but are in world-wide demand for use in medical research. Of course, at Say It For You, I’ve long touted the advantages of using trivia in blogging for business. Trivia can help spark curiosity and interest in readers, at the same time helping business owners and professionals explain what they do and how they believe it should best be done.

I’m going to suggest ways in which different types of businesses or practices might use the trivia I found in this article, at the same time reminding readers that in blog posts, trivia are just jumping-off points for the main message…

  • Every spring mail deer, as well as elk, moose, and caribous, grow themselves a new set of antlers
    This fact might be used in a blog by a company selling fire extinguishers, water filters, or dried herbs, each of which should be replaced at least once a year.

  • Chinese medicine has used antlers for thousands of years to support bone health.
    This tidbit could inspire a blog for an orthopedic medical practice – or a vitamin supplement manufacturer.

  • Deer use their antlers to compete with each other for mates and territory.
    This information could be used in a martial arts studio’s blog.

  • Antlers fill an ecological role, because once they are shed, they become an important source of calcium and other minerals to a variety of small animals such as squirrels, mice, and porcupines.
    Any business might use this tidbit in their blog to demonstrate ways in which they are environmentally aware.

  • Rustic antler buttons are often used to adorn crunchy, hand-knitted sweaters and coats..
    Fashion boutiques and craft shops might feature this fact in their blog.

Use trivia to blog your buck by the horns!

 

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Blog Content to Counter Those Second Thoughts

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A humorous little poem in the 2023 Almanac for Farmers & City Folk is a good example of the challenge we blog content writers face in trying to get readers to take action:

The strain of work has zapped my zest;
The doctor says I must have rest;
He ordered me to get away
And forgo everything but play.
But where to go? How near or far?
By plane or train or boat or car?

As the potential traveler struggles to decide among the myriad of destinations and travel packages, she thinks of all the preparations she’d need to make in order to embark on the trip – find someone to walk her dog and feed her cat, purchase luggage, defrost the fridge, stop the mail, get new prescriptions, etc, etc., etc….. The no-longer-interested-in-travel customer concludes:

In checking off what must be done,
The chores outweigh the future fun.
Before I even make a start,
I’m too exhausted to depart.

“Problems arise when, instead of caring for their existing customers and treating new ones respectfully to win their business, businesses force both to jump through hoops during even simple interaction,” lament Mike and Blake Dubose. “Most customer service issues boil down to a simple problem: a failure to give customers what they want, when they want it, and in an outstanding way.” The same make-it-easy-to-buy concept applies to B2B customers – the more overwhelmed customers are, the less likely they are to buy, and the more likely they are to regret any purchases made. A prescriptive approach guides customers through the buying process with the greatest level of ease, identifying the customer decision roadblocks that must be overcome.

Blogs don’t make up an entire marketing structure, as I wrote years ago, but blog posts serve as bricks in the “decision-making architecture”. Readers might be a different stages in the sales cycle, so it’s a good idea t structure your Calls to Action so that those ready to buy can do that right away, but still providing for those not quite ready for even a phone conversation (who might be guided to watch a video or read an article). Remind readers of the annoyances and hassles they’re experiencing with their present providers and products, then go on to describe the perfect, hassle-free solution to their problems.

Making a business’ or a practice’s products and services accessible and easy to acquire or use has to be at the top of our best best practices list when it comes to writing content for business blogs!

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A Grid for Planning Blog Content

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This week’s Say It For You blog posts are based on guidance offered by Jeanette Maw McMurtry in her book Marketing for Dummies…..

As tools for planning how to best market any product or service, marketing maven Jeanne Maw McMurtry recommends using an ESP grid. Since most brands market to more than one segment, she explains, you’ll want to create and deliver content that’s specific and relevant to each type of customer. Segments might include:

  • different generations
  • different emotional needs
  • different professions or industries
  • different geographic areas
  • different levels of authority within a company

For each segment of your market, the author recommends, consider the following factors:

  1. Respect accorded to authorities – (does this audience form its own opinions, or tend to emulate authority figures?)
  2. Values – (what cultural values are most important and how driven is this audience by those values?)
  3. Messaging – (what promises must be made to this audience?)
  4. Creative – (what colors and fonts will work best for this audience? How important is mobile access to the content?)
  5. Trust – (what level of trust does this audience tend to have in content presented to them?)

In working with so many different business owners and professional practitioners over the years, we’ve come to realize that customers want to help “fill in the ESP grid for their providers.” In fact, we tell Say It For You clients, customers want and need to “feel heard”; and it’s often unnecessary to initiate formal market research procedures in order to gather valuable insights into what’s working and what is not.

Of course, the very fact that searchers found their way to your page indicates their interest in the subject of your blog, but now the content writing challenge is to create those “targeted and personalized experiences.” In fact, the process of creating ESPs is ongoing, with the blog content creation constantly adapting to new customer and reader feedback.

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Creating Hormonal Blog Content

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Hormones affect choice, Jeanette Maw McMurtry explains in Marketing for Dummies. Neurotransmitters affect the actions we take related to finding joy and avoiding fear and pain.

  • Dopamine makes us feel infallible and euphoric.
  • Oxytocin gives us a feeling of connection and validation.
  • Cortisol makes us feel threatened and fearful.
  • Serotonin makes us feel calm and upbeat.

Marketers of products and services, McMurtry stresses, must learn to develop ESPs (emotional selling propositions), rather than the much-touted USPs. How will what you’re offering help buyers feel glamorous, confident, secure, superior, or righteous?

Research by psychologist Daniel Kannemann found that when people are faced with risking something in order to gain a reward, they will most often choose to avoid the risk. As a blog marketer ,then, consider how your product or service helps users avoid loss/ embarrassment/ risk.  Identify the fear that drives your customer, McMurty says, then diminish it, presenting a visible solution to the problem.

Know your target audience, the author urges. Think about which aspect of their personality best predicts their behavior and which form of “hormone” or psychological fulfillment your brand helps support. Should you be focusing on:

  • “scarcity” (only a limited supply of a product is available, the introductory price for a service is about to end; supplies are dwindling)
  • “purpose and mission” (socially responsible, environmentally responsible, charitable purpose)
  • “prestige” (feelings of superiority associated with the ownership of luxury goods)
  • “health and fitness” (appealing to fear of illness and a desire for longevity)

“Ask yourself key questions about the psychological fulfillment your brand helps support,” McMurtry recommends.

Creating “hormonal blog content” means perceiving – and then presenting/seeing your product’s value in the light in which your customers’ subconscious minds will!

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