A Tail Of Two Meanings For Blogging

In his book Words at Play, William Espy uses this little four-liner to illustrate some elements of effective writing:

               "The qualities rare in a bee that we meet,
                 In an epigram never should fail.
                 The body should always be little and sweet,
                 And a sting should be left in the tail!"

Some of those same elements make for effective blogging as well.  "Little and sweet" is a good model.  Blogs, like epigrams, don’t necessarily provide lots of detailed information, but do capture concepts and provide examples of your expertise. Remember that your blog is a web log, not a web brochure or web catalogue. A catchy phrase at blog’s end "stings" searchers into clicking through to your website to learn more. Creating just the right "exit line" will be much easier if each blog post is focused on only one idea.

The word "tail" took on a new meaning back in October 2004, when Chris Anderson coined the marketing phrase "the Long Tail" in Wired Magazine. The idea was based on the cost of warehousing and of distributing niche products. As an example, a music retailer has only so much space to store DVD’s and CDs, so a store might choose to carry only the blockbuster hits it knows will sell quickly.  (On a chart, the sales of the most popular items would be very high, then trail off in a "long tail" down to those items in which only a few customers were interested.) 

A digital music store, by contrast, could sell all the tunes in the catalogue, even the very obscure ones that only a few diehard customers wanted. The whole idea is that, in the digital world, you don’t need big sales numbers to make a big impact. For a small business, serving a niche market, benefit of having a blog can be huge.

This is a tale (or a tail) of two meanings, but there’s a third, very important way in which small business owner or professional practitioner’s business blogging efforts can have a disproportionately large effect on marketing results.  As professional website copywriter and blogger Matt Rouge puts it, "Blog posts contain valuable information about your business and your industry.  This information may be further used in email and print newsletters, white papers, brochures, and other media."
 
Done right, a short blog can have a very long tail!

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Make Waves With Your Blog To Make A Splash For Your Business

New York Times reporter Stephanie Rosenbloom refers to "these desperate days in American retailing" when she describes the new wave-making machines being installed in some shopping malls as a way to attract customer traffic. Extreme-sports company Adrenalina distributes the Flow-riders, ten-foot tall wave machines that send 35,000 gallons of water gushing over a slope at more than 30 miles per hour. According to  Adrenalina CEO Jeffrey Geller, some mall owners are paying upwards of two million dollars to install the machine, just to get the extra traffic.  "They know that we’ll pull people from a further distance than their regular tenants," he explains.

Malls aren’t the only ones abandoning more traditional forms of advertising and marketing in favor of reaching out to the online world through "pull marketing". In fact, pull marketing is precisely what blogging for business is all about. As print and direct mail see their numbers decline, according to ResourceNation.com, more and more businesses are choosing "the cost effective, highly targeted marketing options found online."

"Because of the substantial value blogging adds to an online presence, stand-alone, static websites are becoming a thing of the past," says website and blog copywriter Matt Rouge.  Not only is blogging an integral and indispensable part of any company’s Search  Engine Optimization strategy, putting out new and pertinent content  about your business and industry on a continual basis demonstrates that you are "in the game", Rouge points out.

Websites and blogs, however well written, may lack the marketing impact of surfers in 35,000 gallons of "wet" in the middle of a mall. Surprisingly, though, blog marketing statistics are more than holding their own in blogsphere circles, accounting for 80-90% of all online search. In contrast to the $2 million installation fee for a wave machine in a mall, blogging is one of the most cost-effective marketing strategies any business can employ.

Customers may be lured to a mall just to see the new water attraction, Once there, they need to be lured into the retail establishments to buy. What blogging does best in the online "mall" is giving companies customers who arrived looking to be sold!

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Ghosts Help Get From “Decent” To “Brilliant” At The Podium And In Blogs

I have an alter ego in Canada, I learned the other day, and another in London.  While my business, Say It For You, focuses on ghost blogging for business, Journalist Wendy Dennis, based in Toronto, ghost writes speeches and toasts for weddings, funerals, and other what she calls "seismic life events that require heartfelt eloquence". "It’s still their feelings and sentiments", Dennis says of her clients. "They just don’t have the skill to craft it in a way that’s going to have the greatest impact."

When it comes to business owners and professional practitioners, I find, lack of writing skill may not be their primary motivation for hiring ghosts. Knowing that, in these days of internet commerce, marketing is more about search engine optimization than about billboards and print advertising, many simply realize they lack the time to post blog entries with enough consistency to "win search".

Lawrence Bernstein, who runs a ghost speechwriting service in London, England, agrees with me on that point, relating, in his interview with MacCleans.CA, that his clients are not at all incapable of creating their own material were they inclined to do so. Generally, Bernstein adds, his clients are bright enough to realize that they could do a decent job writing their own speeches. Those who retain him to write on their behalf are "self aware and bright enough to realize that they couldn’t do it brilliantly".   

Human resource specialists agree that employees crave recognition for a job well done and often value appreciation even more than their paychecks.  In one of my early blog posts, I wrote about ghost writing’s built-in paradox.  As a professional ghost blogger, I explained, my job is to fade into the shadows, allowing my clients’ businesses to take all the glory. "A good ghost blogger should not, herself, be seen or heard."

A related practical problem we ghost bloggers and ghost speech writers face is the difficulty in getting referrals from clients. Lawrence Bernstein explained that dilemma in detail: "With any other service-based industry, the better the service, the greater the number of referrals."  But when he ghostwrites a great toast for a wedding that everyone thinks is the funniest and cleverest speech they’ve ever heard, remarks Bernstein ruefully, "The bloke never says, ‘Call Lawrence Bernstein in north London!"

P.S.  I’m happy to report that one of my best clients managed to figure a way out of this very dilemma, by simply beginning his testimonial as follows: "The last thing I want to tell you is that I’m Rhoda Israelov’s client, because my readers believe I’ve written the blogs. So well has she been able to capture the concepts I want to convey to my readers and clients, she has begun to sound like me!"

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Move The Needle On Your Blog’s Dashboard

One of the many delights of my work as professional ghost blogger derives from the discovery of "word tidbits" in other people’s writing.  A year ago, when I was just starting this "Say It For You" blog about blogging for business, I composed a blog post about a word tidbit I’d heard in a radio broadcast about rising food prices, remarking that shoppers were going "from meat to mustard".  In four small words, that reporter had managed to condense the entire issue of food price inflation and produce a powerful image in listeners’ minds.

In the year since then, I’ve tried to make my blog a go-to source for the how-to’s of business blogging. To do that, I’ve been sharing technical advice, content ideas for blogs, tips on SEO and on how blogs coordinate with websites, and links to some blogging mavens’ books and informational websites. 

Last week, as I was reading through my issue of the Indianapolis Business Journal (That’s where my financial planning advice columns appeared for almost twenty years, so I have special fondness for IBJ and for the people who make things happen on its pages.), I came across another of those wonderful word tidbits.  A really good word tidbit hits you smack between the eyes; in just a couple of words, it conveys an entire situation. This one came from IBJ publisher Chris Katterjohn’s Commentary.

Katterjohn was talking about his hopes that Carol D’Amico, now senior advisor for education and work-force development in our state, will be able to improve Indiana’s productivity and "move the needle on the state’s education dashboard".  "Make no mistake", concludes Katterjohn, "that needle needs to be moved". What a powerful word picture, I thought, referring to that needle-on-the-dashboard image – a state-wide economic and educational system challenge captured in six short words!

The point I’m trying to make is this: Sometimes we get too busy doing business. We get so tied up in manufacturing or distributing a good, marketable product, or providing a good, marketable service, we forget how much help the right words can be.  That’s true not only for blogging, of course, but for all customer communication.  The right words go a really long way towards getting people to get stuff done.

In fact, when it comes to web-based communication websites and blogs, words are a business owner’s only tools. My advice to bloggers, then, is this: Give your readers some real meat-and-potatoes information on your subject in every one of your blog posts, but, every once in a while, try to wow ’em with a special word tidbit!

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Six In A Fix For Blogs

"Five in a Fix", a popular regular feature in the Indianapolis Star, gives homemakers ideas for cranking out quick dinners with just a handful of ingredients. In just fifteen minutes, I learned, I can turn four ingredients and a dash of spice into a chicken-with- tequila-and-lime meal for four (low-calorie, too).

Beginners to business blogging often confide in me they have trouble coming up with new ideas to keep their content fresh. I thought it might help to post "Six In A Fix For Blogs" patterned after the Star‘s quick dinner recipe idea.

On the one hand, each business blog post needs to keep a sharp focus, so that searchers quickly confirm they’ve come to the right spot for the information, products, and solutions they need. On the other hand, you want your blog to stand out, to be unusually interesting, so those searchers will be intrigued and read more.

So here are my Six In A Fix ideas so you don’t break rhythm in your business blog: 

#1 Debunking a myth
 
What’s a false impression people have that relates to your field or your product?

Educating your blog readers gives you chance to demonstrate your expertise.

The Bankruptcy Indiana blog debunks the common bankruptcy myth that if you’re married, both spouses must file bankruptcy.

#2  Tie-in to the news

Is there a front-page news story that has to do with a problem your company knows how to handle?

Recent Indiana headlines about the Environmental Protection Agency checking the indoor air quality in a Pittsboro elementary school gave Airflow Breeze a chance to showcase their attic booster fans and heat register boosters that help circulate the air inside your home.

#3  True life story

Tell the tale of a problem one of your clients or customers faced (names and exact details can be disguised) and how you came to the rescue.

Executive Speech coach Jean Palmer Heck tells a wonderful story about a mid-level manager who attended one of her Real-Impact training sessions "Imagine my surprise," she said, when he stood up to give his first speech and started sweating so badly that it dripped off his forehead like a sprinkler!"  Palmer Heck goes on to tell how that gentleman went on to win the "Most Improved" award!

#4  Startling statistic

Even if it’s not quite on the level of a Ripley’s Believe it or Not, quoting a statistic shows why you’re passionate about helping people in this situation.

Ron Sukenick, a business relationship strategies coach, tells us an important statistic:  Studies have shown that our knowledge and experience in our chosen field (the things Intelligence quotient or IQ measures) account for only 15% of success in the workplace.  The other 85% relates to people skills (measured by Personality Quotient or PQ.  That’s why, Ron points out, we need to reach beyond networking to connection, minding our PQ’s!

#5  Unlikely comparison

To help capture interest, put "ingredients" together that don’t seem to match, kind of like tequila and cumin in the chicken recipe.

 In one Say It For You blog post, I compared riders of segways, (the two-wheeled personal transportation devices that take riders directly where they want to go), to searchers on the web "navigating" to a business’ blog because of its relevancy to the topic they’re asking about.
#6  Famous people

6. Famous People

Relate a celebrity story to show how your service or product might have come in handy to solve the problem. 

A blog about SpeakAssured™, a bioceutical product that helps calm fear of public speaking, told the story of Barbra Streisand.  After forgetting the words to a song at a concert in New York in 1967, Streisand’s presentation phobia prevented her from singing in public until 1994! The blog post goes on to explain that one big component in the fear of public speaking is the worry of forgetting your train of thought. (SpeakAssured™, the blog goes on to say, helps enhance focus and memory.)

Need a "starter" for a business blog post?  Pull out Six In A Fix and you’ll be on your way!

 

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