Blog Civility

Mom taught us to mind our manners, so that other people would enjoy being around us.  Business blogging, I’ve come to realize, has its own set of "manners".

I don’t mean just what management mavens like to call "best practices", but simple courtesies you wish every blogger would make part of his or her routine. After all, social networking is a form of conversation, and, if for no other reason than we want to do business, we need to make it pleasant for people to stay in the conversation with us. When I say "people", I’m talking about potential customers who arrive at our blog through the search process, fellow bloggers, and business colleagues.

Keeping blog content relevant to the topic and up to date with what’s happening in the field – and in the news – is one courtesy we can extend to our readers. Having a simple navigation path on the blog site is another, so viewers don’t have to play hide-and-seek to connect to your website, contact you, or get more information. Going light on jargon and technical terms without "dumbing down" the material shows respect for the readers’ intellect – and for their time.

Answer comments others post to your blog.  There’s nothing ruder, in my opinion, than ignoring someone’s message. If the comment is derogatory (but not crass, off-topic or using inappropriate language), see that as a chance to "turn away wrath" with a soft, expert, answer. If you don’t want to publish a comment, the least you can do is answer the person via direct email. (Do you like it when someone doesn’t return your phone call?)

Susannah Gardner and Shane Birley, authors of Blogging For Dummies, remind us to respect copyrights, cautioning us that "Anything and everything you see on the Internet is protected by copyright. It’s more than OK to quote another person’s blog post if you take only parts of it and don’t take the credit for creating it. In an earlier blog post (see "Ties That Tell The Truth In Blogging"), I explained the importance of avoiding plagiarism by properly attributing statements to their authors.  Just as I’ve done in this blog post, you can link to another blog that was the original source of a point you’re emphasizing in your own blog.

In fact, linking to other blogs has a built-in reward system. Beside the psychic reward that comes from doing the right thing, it’s nice to know electronic links actually earn "Brownie points" in terms of search engine rankings for your own blog!

Just as Mom always said, "Play nice, and you’ll get asked back."

 

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Myth-Bust In Your Blogs, But Give The Camel A Coat

Discovery Channel knows "it’s a tough job separating truth from urban legend", but that’s exactly the job they took on in Mythbusters , their science TV program. The show is popular in large part because of its unusual special effects, which it uses to disprove certain popular beliefs, Internet rumors, and other myths.

Mythbusting is used in many fields to disprove what researchers suspect might be counterproductive thinking. The University of Cambridge, for example, conducted a study on stickleback fish, in order to disprove the theory that leaders are born. "Our study shows that the process by which leaders and followers emerge is a dynamic one…Individuals aren’t simply born leaders or followers, but their role in a pair….is the result of social feedback where everyone plays a role," concluded Cambridge researcher Andrea Manica.

I’m a firm believer that myth debunking is a great use for corporate blogs.  That’s because in the natural course of doing business, misunderstandings about a product or service often surface in the form of customer questions and comments. Addressing misinformation in a company’s blog shines light on the owner’s special expertise, besides offering information that is valuable to readers. De-mystifying matters can make your blog into a "go-to" source for readers seeking information in your field.

There’s a "rub", as Shakespeare would say, and it lies in the danger of rubbing readers the wrong way! People generally don’t like to have their assertions and assumptions challenged, even when they come to your blog seeking information on what you sell, what you do, and what you know about!

It’s kind of like camels.  In Zoo Vet, David Taylor observed that "Camels may build up a pressure cooker of resentment towards human beings. A camel handler can calm the animal by handing over his coat to the beast, who "gives the garment hell – jumping on it, biting it, tearing it to pieces… then, man and animal can live together in harmony again."

John Lloyd and John MItchenson offer this fascinating camel psychology insight right after busting a widely held myth about camels storing water in their humps. (Part of me resented being told that something I’d taken as true for all of my life was in fact a lie – camels store fat , not water in their humps, I learned from reading "The Book of General Ignorance".)

Lloyd and Mitchenson promptly handled my resentment by "throwing me a coat" in the form of interesting new information about how trainers handle camel "snits". My anger at having my beliefs challenged swiftly disarmed, I vowed to employ similar strategies in my blog posts: When debunking myths, follow by throwing readers a "coat" – offer some intriguing, little-known information on the company’s products or services. 



 

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Mushroom Blogging

In these Say It For You blog posts, I’ve often remarked on the disproportionately large impact blogs can have as part of a business’ marketing strategy. Blog Business World reviews a new book, The Age of the Unthinkable. In that book, author Joshua Cooper Ramo addresses that same idea in a much broader sense, showing that small events can have enormous and unexpected effects far beyond their intiial impact.

To understand the potential magnitude of business blogging’s power, it helps to compare it to mushrooms. "Mushroom", believe it or not, is the answer to John Mitchinson’s question
(in The Book of General Ignorance) "What’s the world’s largest living thing?"

According to Mitchinson, the largest recorded mushroom specimen is in Malheur National Forest in Oregon, and it covers 2,200 acres. All you actually see are innocent looking clumps of honey mushrooms, because the rest is in the mushroom’s underground root system.

A report by Hubspot on "inbound marketing" shows exactly why mushrooms are a good metaphor for small-but-mighty blogs. A survey of hundreds of marketing professionals revealed that inbound marketing channels, in contrast with "traditional outbound marketing in which businesses push their messages at consumers", deliver at a dramatically lower cost per sales lead. The Hubspot report further demonstrated that "blogs lead other social media categories in terms of importance to business."

People have been paying attention to this blog phenomenon. In the few moments it’s taken you to read this far into this short blog post, thousands of new business blogs will have "gone live" online.

Blogs are less formal than websites, and they’re shorter. Unlike mushrooms, blogs are not underground – in fact they’re out there in the blogosphere for all to see. But, at least for right now, blogs may well turn out to be like mushrooms – the world’s largest living things online. because boy, can they pull weight when it comes to marketing!

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Blog Posts Shouldn’t Be Stuffed – Or Stuffy!

Search engine optimization guru Aaron Wall says that the goal of the search engine is to mimic humans.  "So," he concludes, "if you write information that humans like, the search engines will eventually like it, too."  To Wall this means that "regardless of what type of blog you write and whether it’s in a competitive area or not, it’s important to write informative posts."

Yaro Starak, the "Blog Traffic King" agrees – sort of.  Increasing traffic is the core concern for most bloggers, Starak says, but you need people to read what you write, so you have to offer good information.

By now, business blogs have proven themselves in a big way.  Not only are blogs the "in thing" for business, they are startlingly less costly than business print ads, TV and radio advertising, or direct mail.  Blogs win with content, not cost, and with frequency and recency, not size, as I pointed out in a recent post.

Nobody likes "stuffiness" in humans, and nobody really likes overstuffed blogs.  Basically the idea of the blog is for you to show you know your stuff, but to do that without being stuffy in the way you present the material. A blog is more "advertorial" than advertisement, more information than sales spiel.  Physicians are taught "Above all, do no harm."  In blogging, above all, do no boring!

Key words and phrases are part of the "science" of blogging, and they are needed to help search engines direct searchers to you.  Still, it turns out to be a bad idea to overstuff the blog text with key words – it simply doesn’t sound natural.  We humans want to deal with professionals who know what they’re doing, but we don’t want them rubbing our faces in it!

Leaders share the credit, so linking to related articles and websites shows you’re confident in yourself, but that you know you don’t have a corner on all the information there is.  Your business blog is a way to earn trust and demonstrate your professionalism.

Pundits used to be fond of saying "Real men don’t eat quiche". Opinions may differ on that point, but there is no doubt whatever that Real People DO Read Blogs!

 

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Blogs Bring The Genie Out Of The Bottle

Remember the story of "Aladdin and the Magic Lamp"? I can’t think of a better example for demonstrating how web searches work.  SEO expert William Flaiz says in Search Engine Watch, "People don’t go to websites any more; websites come to them."

Chris Baggott of Compendium Blogware interprets that statement: "People aren’t concerned about remembering your business web address or even your name or brand.  Search engines like Google have opened up a wonderful new world for consumers where they simply have to enter their wants, needs, or problems into a little box and magically, several solutions immediately appear and give them what they are looking for." Doesn’t that remind you of the genie rising out of the bottle, saying "Your wish is my command."?

An increasing number of dollars is being redirected from traditional forms of "push marketing" such as TV, radio, yellow pages, and directories to the Internet.  The power of business blogs to drive traffic to websites through "pull marketing" is one of the major reasons for that change.

Your wish may be the "genie"’s command, but while he was inside the bottle, he couldn’t possibly have kept up with developments in your business. Make sure your blog site’s calls to action lead in a clear path to your main website. One way to accomplish that is to include in your company title what you do. Sanders and Forster Co. doesn’t help your genie do magic nearly as much as Sanders and Forster Tools in Indianapolis or Sanders and Forster Indianapolis Dry Cleaning or Sanders and Forster Indianapolis Family Restaurant.

Remember, you’re trawling for customers who may never have heard your company name and who are searching the web based on categories of what they need.

For that very reason, the key words and phrases that relate to your business should, wherever possible, be the first words in your blog and then reappear in the first few lines of the text.

Your blog posts can release a lot of business magic, but you might need to rub the lamp a bit first!

 

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