Blog To Add To What They Already Have

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Sales people who upsell and cross-sell say doing that adds up to 30% to their revenue, Sophia Bernazzani of Hubspot relates. Cross-selling, she explains, encourages the purchase of an “extra” in conjunction with the primary product, while up-selling offers an upgraded version of the product a prospect has just agreed to purchase.

This very wisdom can be applied to online content marketing. In fact, “after-the-fact” online selling is a perfect goal in creating blog content. By tying the “extra” benefit to something online prospects have already demonstrated is important to them (as shown by the very fact they’ve arrived at your blog!) you can demonstrate how adding a service or product (or downloading a usage guide) can enhance the benefit of what they already own.

“The typical sales process involves several stages, beginning with the pre-approach and ending with customer service,” Libraries explains in the course “Customer relationships and Selling Strategies”. The four basic sales strategies, the article goes on to explain, include:

  • script-based selling
  • needs-satisfaction selling
  • consultative selling
  • strategic-partner selling

In an after-the-fact (up-selling) situation, the presentation (the blog post) “shows how the offering satisfies the needs identified earlier”. The blog post reviews the FEBA (feature, evidence, benefit, and agreement), reaffirming the wisdom of the prospect’s choice of the existing product or service, showing how the added information, service feature, or product will enhance the benefit.

“Having a larger number of choices makes people feel that they can exercise more control over what they buy. And consumers like the promise of choice: the greater the number of options, the greater the likelihood of finding something that’s perfect for them,” Sheena Iyengar and Kanika Agrawal assert in The Art of Choosing.

Can business blogs help potential clients and customers make better, sometimes complex, decisions? A possible path to achieving that precise result, we have found at Say It For You, involves suggesting questions readers can ask themselves while choosing among many options for adding to products they already own or to services they already use. (Do they want greater ease of use? Better functionality? Additional future capabilities?)

Use content marketing to show how your product or service helps customers use what they already have!

 

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Best Content Marketing – Both Empathetic and Authoritative

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“To position yourself as the guide for your customer needs,” says Donald Miller in Marketing Made Simple, ” you need to express empathy and demonstrate authority. Together, empathy and authority make a powerful one-two punch, while, Miller cautions, “empathy without authority falls flat, as does authority without empathy.”

On a website, Miller suggests, there are three ways to communicate authority:

  1. testimonials
  2. logos of companies you’ve worked with
  3. statistics: years you’ve been in business, how many clients have worked with you

Meanwhile, to communicate empathy, he suggests, use “we know what it feels like to…” statements in the content.

Interestingly, the three “soundbites” Miller suggests looking for when collecting testimonials are element that, at Say It For You, we suggest are “soundbites” on which to base blog posts:

  • Overcoming objections: “I worried that the course was going to be a waste of time. I was wrong…”
    In creating content for marketing blogs, we need to keep in mind that people are online searching for for solutions for dilemmas they’re facing. But, since searchers haven’t always formulated their questions, what I suggest is that we do that for them, anticipating blog readers’ negative assumption questions.
  • Solving problems: “I’m on my feet all day, and my lower back used to ache. Now, with my new XYZ shoes….
    As you’re describing how your product or service solved clients’ problems, the reaction you’d like to elicit in blog readers is sighs of relief that they’ve found you.
  • Adding value: “I was skeptical of the price, but I’m so glad I used…”
    A small business owner in a retail or services field cannot hope to compete in purchasing ads and needs to rely on organic search to attract eyeballs. With blog marketing, using consistency and commitment, they have a chance a winning the customer acquisition game.

One way content writers can project empathy is with history-of-our-company background stories.  Those personal anecdotes can have a humanizing effect, engaging readers and creating feelings of empathy and admiration for the business owners or professional practitioners who overcame adversity.

At the same time, “authority” is an important term in marketing blog writing. For one, Google’s algorithms are sensitive to authority when selecting which content to match with a reader’s query. Perhaps even more important, readers visit your blog for answers and for information they can trust. The success of your blog marketing efforts will be very closely aligned with your being perceived as a SME (subject matter expert) in your field.

Content marketing needs to be both – empathetic and authoritative!

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How Will They Experience Your Blog Post?

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Ellen Dunnigan

 

At a recent Drive Indy event, executive coach Ellen Dunnigan emphasized the mantra “Intentionality is the hallmark of influence”. Keeping in mind the formula P+A=MA (purpose + Audience = My Actions), before entering a room or beginning an encounter, you must predict, Dunnigan advises,  how they are likely to react to your presence. Your presence includes the way you look, the way you carry yourself,  the words you choose. How do you intend for the person or people you will face to experience their encounter with you?

Always ask yourself, Dunnigan urges, what the single most important point (of the meeting, the encounter, the speech) will be. Translated into content creation, that very concept is expressed as “The Power of One”. Each blog post should have a razor-sharp focus on just one story, one idea, one aspect of your business, we teach at Say It For You. Focused on one thing, your post has greater impact, since people are bombarded with many messages each day. The Power of One also means targeting one audience per blog post. The more focused a blog is on connecting with a narrowly defined target audience, the more successful it will be in converting prospects to clients and customers.

In dealing with an employee whose dress or manner of speaking with customers needs changing, a member of the Drive Indy audience asked Dunnigan, how can I best approach that encounter? Again, intentionality is the saving force, was the speaker’s answer. In preparing for the meeting, focus on the “single most important point”, predicting how the employee is likely to experience the encounter.

“Executive presence” means showing up – at the head of a room or on a web page, as confident and competent, respecting your audience while “predicting” their response to the information or advice you’re providing. “It’s your rant, but it’s all about them,” as I stressed in my last Say It For You post. People generally don’t like to have their assertions and assumptions challenged, even if they respect your expertise and have a need for your products and your guidance.

How will your readers experience the blog post you’re preparing to publish?

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It’s Your Rant, But It’s All About Them

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A “rant”, (venting a complaint in an angry, loud voice), is defined in the Oxford English Dictionary as a “a high-flown, extravagant, or bombastic speech or utterance, a piece of turgid declamation, a tirade.” While oral tirades are still with us, Daniel Seidel writes in Slate, the last decade or so has seen more and more written rants, “a form that has blossomed on the Web.” A good rant, Seidel thinks, expresses a real passion, often one enflamed by a feeling of powerlessness. Still, many rants are humorous, with a tongue-in-cheek tone. Whatever the tone of aa particular rant, he adds, there is neither the expectation nor the desire for a response. “It would be simplistic to think of blogging as a kind of sublimated ranting,” Seidel remarks, “but blogs do form a part of our cacophonous culture.”

Not all blog posts are rants, of course. There are, however, three “rant”- like content piece types that our writers at Say It For You have found useful:

  1. An “if only” best business practice that you wish everyone with whom you do business would adopt. The content makes the point that doing things in a certain way would make the lives of both the provider and of the customer so-o-o much easier and business dealings so much more efficient!
  2. A device, program, or source of information that the owner wants t make sure everyone knows about, something that would make doing business s much smoother and more efficient
  3. A mistake that you see others making over and over that you believe is a big barrier to their success.

(To be most effective, even if a rant post is focused on a single idea, the content should be broken down or “chunked” into bullet points or numbered steps to make the concept easy to remember, as demonstrated above.)

Needless to say, rant blog posts can elicit strong reactions on the part of readers (either because you’ve touched a nerve (what you’re complaining about may be their pet peeve, as well), or because they totally disagree and want to prove you wrong. Worse, your rant risks rubbing readers the wrong way, making them feel as if they are incompetent or uninformed.  People generally don’t like to have their assertions and assumptions challenged, even when they come to your blog seeking information on what you sell, what you do, and what you know about!

If you’re moved to include a rant or two in your content marketing, the cardinal rule to remember is that it’s all about the readers, not about you. How will they experience your rant?

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Take a Few of the 100+ Writer Prompts and Call Me in the Morning

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Writer’s block is like being stuck at a truck stop parking lot, unable to start your car, the editors of The Writer magazine understand. For online content marketers, writer’s block may put its victimes in een greater pain, given that frequency is so crucia to the success of online marketing through blogs. At Say It For You, .after years of being involved in all aspects of blog writing and training, one irony I”ve found is that business owners who “show up” with recently published content on their websites are rare.  there’s a tremendous fall-off rate, with most blogs abandoned months or even weeks after they’re begun. Pity, because in all advertising and marketing, as Mark Zimmer of Zimmer Marketing explains,  the more often a customer is exposed to a message, the more of a sense of “omnipresence” there is.

The fear of “saying old things” is one many business owners and professional practitioners have when it comes to their blog. Even if they understand the overall marketing value of having a blog, their concern is that, sooner or later, they (or their blog content writer) will run out of things to say. In blogging training sessions, I need to explain that it’s more than OK – in fact it’s a good idea – to repeat themes already covered in former posts. The trick is to adding a layer of new information or a new insight each time.

For the benefit of my Say It For You readers, I’m using this post to highlight just four of the Writer prompts that seem most applicable to blog content writing:

“Take something you have recently learned – a fact, a skill – and give it one of your characters in a significant way.”
One point I’ve consistently stressed in these blog content writing tutorials is how important it is to provide valuable information to readers, while avoiding any hint of “hard sell”.  It’s helpful to collate helpful hints from a variety of experts, offering those as a “gift” from the business owner to blog visitors. Even more impactful, though, is sharing valuable lessons learned by the professional practitioner or business owners based on their own hard-won experience and expertise.

“Use a line from poetry to inspire new work”
When it comes to blogging for business, reading poetry teaches content writers clarity and precision. T. S. Eliot’s “April is the cruellest month” can inspire a piece about preparing one’s hoe for spring, about college application essays submission, or about tax planning..

“Create an unconventional graveyard scene with a surprising outcome.”
While a funeral company’s “green burial” practices might be the subject for its content marketing, an estate planning attorney might use an anecdote to stimulate thoughts about estate planning,

Write the sequel to your favorite fairy tale. Does money really buy happiness for Jack and his beanstalk? Do Snow White and the prince end up getting a divorce?
Online readers likely to find your blog through organic search will be those who already have a need for what you have to sell and for what you do. On the other hand, at Say It For You, we’re convinced blogging for business is the perfect tool for introducing those readers to newer applications and uses for your products and services One important function of a blog is to “point picture’ of the consequences of inaction.

With a main key to business blogging success being simply staying on task, you may find writer prompts may be just the ticket!

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