The Four Elements For Creating Wonder

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As writers, we can use four characteristics that have the power to inspire a sense of wonder in our readers, Matty Dalrymple explains in Writer’s Digest:

  • mystery and exclusivity
  • a disconnect from reality and expectations
  • displays of specialized elements of knowledge
  • an immersive yet ephemeral experience

Dalrymple, I realized, was addressing novelists, but could those four elements work well for creators of online marketing content as well?

Mystery – by showcasing characters’ use of special elements, “we transport readers to a wondrous world”, Dalrymple says.

In content writing for business, we’ve learned at Say It For You, business owners or professional practitioners want to become valuable providers of information, ultimately persuading readers to use their products or engage their services. There must be no mystery about the fact that searchers have come to the right place. Still, through content, writers can show how things – or causes – their readers care about are in jeopardy, creating wonder about possible paths forward.

A disconnect from expectations – When an aspect of a setting or situation deviates from the norm, that surprises and intrigues readers.

Creating compelling content can – and should – incorporate both people storytelling and product storytelling. The expectation is for the content to tout the successes of the business or practice, but true stories about mistakes and struggles will engage precisely because of the disconnect. People want to do business with real people, and admission of failures and mistakes often surprises and intrigues.

Displays of specialized knowledge – Because the character has such arcane knowledge, readers have a sense of awe at how much exists of which they were unaware.

Content writers aim to have their clients be perceived as subject matter experts offering usable information and insights.  Once readers feel assured that the providers know your stuff and care about offering good information and good service, they might be ready to take action, Bringing in less well-known facts about familiar things and processes “displays” specialized knowledge, making readers wonder how many other “secrets” await.

Immersive experience – While allowing readers to get a sense of being part of the story, the author needs to convey that the experience is ephemeral.

When you’re composing business blog content, I tell writers, imagine readers asking themselves – “How will I use the product (or service)?” “How will I feel?” Your content can offer a “taste” of the benefits users stand to enjoy when using your products and/or services.

While assuring searchers they’ve come to the right place to find the information they need, skillful use of the four story elements can create a sense of wonder, a feeling of “Wow! I never realized…..”

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Differentiate, Differentiate, and Differentiate

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Earlier this week in our Say It For You blog, we took notice of the Aldi tag line “Everything we don’t do, we do for you!”, discussing the importance of pointing out what things a business or practice has decided not to do and why…

Differentiation strategy
A differentiation strategy identifies and communicates the unique qualities of a product or company while highlighting the differences between that product or company and its competitors, Carol Kopp explains in Investopedia.com. The differences might relate to product design, marketing, packaging, location convenience or pricing, she adds. On the consumer end, Kopp goes on to say, vertical differentiation is based on objective, measurable factors, while horizontal differentiation is related to personal preferences. .

Mission statements
Just as Aldi distinguished itself from others by listing practices and policies it chooses not to embrace, many companies choose to express what they believe distinguishes them from competitors through their mission statements.

  • Facebook: “To give people the power to share and make the world more open and connected.”
  • PayPal: To build the Web’s most convenient, secure, and cost-effective payment solutions.”
  • Sony: “To be a company that inspires and fulfills your curiosity.”

Content marketing to differentiate
As content marketers, with the ultimate goal of influencing decision-making, we must help clients differentiate themselves. To build connection with readers, the content must be aimed to create new thinking, bringing meaning to data (as opposed to merely providing data).

Make no mistake about it, in any field, there will be controversy – about best business practices, about the best approach to providing professional services, about acceptable levels of risk, even about business-related ethical choices. Rather than ignoring the controversy, as content writers, we need to help clients weigh in on those very choices and issues. Their readers need to know what’s most important to them, what their vision in in terms of serving the public.

At its core, we’ve found at Say It For You, marketing content comes down to facts, stories, and oopinion. Facts are facts, but stories, and opinion are what helps differentiate and distinguish one provider from all the rest.

 

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Write Why Everything You Don’t Do, You Do For Them

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“Recently, Aldi has started TV brand advertising here in Pa., one of their biggest US markets,” Hacker News reports. “They literally brag about their smaller sku count, small stores, no cart pushers, and no loyalty cards. The tag line is ‘Because everything we don’t do, is for you.'”

“We look at the world through these core values: simplicity to keep costs down, consistency in providing the highest quality products and responsibility in how we reduce our environmental footprint”, is corporate Aldi’s message.

Aldi’s “things we don’t do” include:

  • accepting manufacturers’ coupons
  • offering a loyalty program
  • providing free shopping carts
  • offering thousands and thousands of products displayed in many aisles
  • bagging customers’ groceries
  • providing free paper or plastic bags
  • offering food products containing synthetic colors or MSG.

The Aldi tag line is effective precisely because it’s so unexpected. Companies don’t typically boast about services and products they don’t offer. In marketing a business or practice, we would do well to emulate the concept, explaining what we have decided not to offer and why we think that’s important to us and to our clients and prospects.

In fact, as we teach at Say It For You, the best marketing content gives readers insights into company owners’ or professional practitioners’ core beliefs, explaining not only what they do, but what they choose not to do and why.

Of all the goals served by writing content, the most important might be ”humanizing” and reinforcing trust. Online searchers need to come away with the impression they will be dealing with real, likeable people, not just with ”a company” or “a practice”. That means that whether the business owner or practitioner is creating his or her own content or collaborating with writers like us, the end result needs to be defining the underlying boundaries and beliefs.

What are the things you don’t – indeed won’t – do? And, most important, why are those “don’t dos” done in the best interest of the clients?

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Arming Readers With Words

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Farmer’s Almanac 2025 does something content marketers need to do more often – “putting words into readers’ mouths” Why? To make it easy for them to feel not only comfortable, but “smart” when talking about your business or practice area. 

The Almanac authors explain where several of our most common expressions come from:

I’ll take a raincheck:

In 1880s baseball, spectators were given an actual ticket stub for admission to a future game when a game was called off for rain. Later, retailers who were out of stock on an item offered rain checks for discounts at a later date.

I’m on Cloud Nine:

In the 1950s, the U.S. Weather Bureau would give numbers to clouds depending on how high they were, up to 30,000 feet (9 was next to highest).

It’s raining cats and dogs

The Greek word Catadoxa (try saying it out loud) means beyond belief. Another explanation is that in medieval times, homes had thatched roofs, and domestic animals would hide in the roof when the weather turned severe.

Under the weather

In old sailing vessels, “under the weather” meant under the weather rail (the hold of the ship).  If a sailor wanted to reduce the impact of the waves, he’d go below deck.

In blog marketing, once you’ve established common ground, reinforcing to readers that they’ve come to the right place, it’s important to add lesser-known bits of information on your subject, which might take the form of arming readers with new terminology, serving several purposes:

  • positioning the business owner or professional practitioner as an expert in the field
  • adding value to the “visit” for the reader
  • increasing readers’ sense of being part of an “in-the-know” group

As content writers, part of our challenge is to educate both prospects and clients on the issues relating to their decisions to choose between one business’ products and services and those of its competitors.  Introducing a curiosity-stimulating new term is one way to do just that.

At Say it For You, we believe in empowering readers by teaching them the meanings and the correct use of the terminology in that field. Most important, buyers feel empowered to make a decision when they feel “in on” the “lingo”.

Arm your readers with words – they’ll be more likely  to “lend you their ear”!

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Content That Sets a Standard

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Absolute perfection!  (That was my first thought upon reading this Patek Phillippe ad in a special issue of Forbes:

 At Patek Phillipe, when we make a watch, however hard we work, we can only go at one  speed. One that ensures we adhere to the high standards for which we are respected. 

We understand that some people express frustration at this. They want to us to go  faster. But at our family-owned watch company, fast is the enemy.  Because to accelerate the time it takes to make a watch, we would have had to cut corners  and lower our quality.

 And then the watch might be a very good timepiece.  But it would not be a Patek Phillipe and would not merit the Patek Phillipe seal.

Thierry Stern, President

Notice how the president of Patek Phillipe never puts down competitors, in fact never even mentions other watchmakers. For that reason, he comes across as a leader, not a follower.

In content marketing, we teach, negatives against competitors are a basic no-no. Sure, in writing for business, we want to clarify the ways we stand out from the competition.  But, to get the point across that readers should want to choose your business or practice, or your products and services over those offered by the competition, it’s best to emphasize the positive.

An alternate approach to mentioning the competition in content marketing includes acknowledges that there may be alternative approaches to reader’s problem or need, then offering evidence backing up your own viewpoint.

A point I often stress in corporate blogging training sessions is that you’ve got to have an opinion, a slant, on the information you’re serving up for readers. In other words, content, to be effective, can’t be just compilations of other people’s stuff, making that be your entire blog presence. Yes, aggregation may make your site the “go-to” destination for information on  your subject. The bottom line, though, is that Thierry Stern understands the power of thought leadership, of staying true to the care values on which your business or practice was founded.

Sure, your competitors’ products and services may be very good products and services, but they wouldn’t be uniquely yours, and your content wouldn’t set a standard.

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