Can Silence Sell in Content Marketing?

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“In all the noise from sales training, the underrated power of silence often speaks volumes,” Matt Nettleton of Sandler Trustpointe comments. “Handled correctly, silence allows prospects to reveal their deepest concerns and desires.” Skilled salespeople, the message is, listen intently, allowing the customer to speak.

“Successful selling requires a delicate balance between talking and listening. While you need to provide enough information to communicate your product’s value, you also have to make sure your prospect feels heard,” Aditya Kothadiya writes. “In our age of constant communication and short span of attention, genuine listening is a rare commodity and a great gift,” he adds. All those things are true only when you meet in person, Kothadiva admits. Even video conferencing, where salesperson and prospect can see each other’s faces, doesn’t create the same emotional connection as an iin-person encounter.

“Listening to customers isn’t just hearing about their problems. It’s not picking up the phone or answering the ringing bell at your service desk. It involves paying close attention to their needs and understanding how you can help them achieve their goals,” Sophia Bernazzani Barron says in Hubspot.

But how does all this work when it comes to online marketing? “Social listening”, InMarket’s Digital Marketing Playbook explains, involves monitoring keywords and paying attention to what people are saying about your brand. “You can leverage positive comments that you receive from customers about your products and service in your marketing strategy, sharing them on your website and other channels,” Hannah Smiddy of Swanky adds.

Certainly, as was discovered in a Schwab benchmarking study for Registered Investment Advisors, “when providers focus on the unique needs of their target audience, they can develop an experience that is perceived as valuable by those clients.” At Say It For You, we know that content must be tailor-made for your ideal customer – the words you use, how technical you get, how sophisticated your approach, the title of each blog entry, all must focus on things you know about your target market – their needs, their preferences, their questions – and only secondarily on how wonderful you and your staff are at satisfying those needs and preferences.

Still, how can “silence sell” in content marketing, when, by definition, you are ‘sending out” messaging rather than remaining silent? Over the years, we’ve come to realize, “silencing” the features and benefits of your products and services, while “sounding” the voice of the people behind those products and services. After all, the people who find your blog are those who are already online looking for information, products, or services that relate to what you know, what you have, and what you do! Your online marketing challenge is not to seek out the people, but to help them seek you out and then show them you’ve been listening to “who they are”.

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Cultural Allusions Cut to the Chase

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“When a narrative alludes to something that has become a part of society’s consciousness,” Scribophile.com explains, that’s called a cultural allusion. The reference might be to:

  • a fairy tale
  • the Bible
  • Greek or Roman mythology
  • a work of literature
  • a TV character
  • an expression

In content writing, we’ve found at Say It For You, the “big deal” about cultural allusions is that, when they work, they instantly put the reader and you “on the same page”. It’s a way of saying to readers – “You know what I mean!”

Here are some interesting examples of cultural allusions I found in article titles:

  • “Riches from Rags”, a story about the Vinted luxury clothing resale firm, is a play on the expression “from rags to riches”.
  • “The L Word” – an article about loneliness, is a play on “the F word”.
  • “Like Mother, Like Daughter”, is a play on the expression “like father, like son”.
  • “The Group That Reads Together, Stays together” is a play on the aphorism “The Family that prays together, stays together”.
  • “Friends With Health Benefits: – a play on” represents a play on “friends with benefits” (people who engage in intimacy without really formally dating each other).

“We’ll always have allusions,” writes Veronica Sanchez of Vanderbilt University, using as an example Martin Luther King, Jr’s “I Have a Dream” speech, in which King alluded to the Emancipation Proclamation, the Declaration of Independence, and the Bible.

The point of using allusions in writing blog posts might be to:

* get readers thinking about your subject in a new way
* get a point across without going into a lengthy explanation
* cement a bond between the writer and readers based on shared experiences and knowledge

The caution, of course, is that if the reader does not know the underlying story, literary tale or other reference point, the result might be annoyance rather than appreciation, reminding us as content writers to gauge our readers’ level of education and likelihood of familiarity with the reference.

Cultural allusions can certainly help “cut to the chase”, but it might be best to do just enough explaining to make your point clear.

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Close Reading and Reading Around

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In the latest issue of Poets and Writers magazine, Natalie Schriefer describes what she calls her habit of “close reading”. Writing reviews of other people’s writing has made her a better writer, she’s convinced. “I read anything I could get my hands on”, she shares, “jotting down my favorite lines and unusual words.”

“Along the way,” Schriefer adds, “my reviews ended up being so much more useful than just a log of what I’d read. From them I learned how to write about writing, which in turn helped me develop my writing style.” As you read other’s work,” she advises, “consider their characters, plot, imagery, themes, extended metaphors, unexpected twists, and then consider your own intentions for your piece”.

For many years now, I’ve been “preaching” the same message to content writers: In order to create valuable marketing content, it’s going to take equal parts reading and writing.

There are a number of reasons what I dub “reading around” is so important for blog writers:

  • to keep up with news, including problems and questions that might be surfacing that relate to your industry or profession (or that of your client)
  • to keep a constant flow of content topics and styling ideas.
  • to get ideas about selling and marketing
  • to get ideas for tailoring individual posts to series to different segments of the client’s customer base
  • to find “tidbits” that can liven up our content
  • to curate others’ content for the benefit of our own readers
  • to develop our own storytelling structuring
  • to unlock our own creativity

The not-so-secret weapon for us content writers might take the form of an “idea folder” (that folder could be an actual folder in which newspaper and magazine clippings are collected, a little notebook you carry around, or take the form of a digital file on a phone or tablet).  We “load up” our folder with ideas for future posts and stay current in the “now” by reading, bookmarking, clipping – and even just noticing – new trends and information relating to each of our clients’ business fields.

With content marketing both a science and an art, it pays to do our own “close reading” so that engaged readers will pay “close attention”!
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Self-Help Titles Teach Variety

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Browsing the shelves at Barnes & Noble, I came across an entire three-shelf section of self help books. The variety of titles was astounding, perfect examples of how a single topic can be approached in a plethora of ways:. Here are just a few of the titles:

  • Already Enough
  • Wild Calm
  • Yay All Day
  • Wander the Stars
  • Slow Down, Take a Nap
  • What’s Behind the Blue Door
  • You Meet You
  • Always Change a Losing Game
  • The Other Significant Others
  • Atomic Habits

When it comes to content marketing, all the titles show above could be classified as “Huhs?”, meaning that each needs a subtitle to make clear what the book is actually about. “Oh!” titles, we teach at Say It For You, are self-explanatory, and from an SEO (search engine optimization) standpoint, make a direct connection to the query readers type into their search bar.

For either straightforward or “Huh?-Oh!” titles of blog posts, one way to engage readers is using the sound of the words themselves, repeating vowel sounds (assonance) or consonant sounds (alliteration), so that searchers use their sense of hearing along with the visual.

Just as titles “grabbed” me as a bookstore browser, it’s important to have “ringing” in blog post titles, we teach. Titles matter in two ways:

  1. For search – keywords and phrases help search engines make the match between online searchers’ needs and what your business or professional practice has to offer.
  2. For engagement – after you’ve been “found”, you’ve gotta “get read”! (Of course, no clever title can substitute for well-written, relevant content that provides valuable information to the readers.)

But when blog content writers try being too clever, too general, or too cliched, that’s not good, either, Authormedia points out in “Top 5 Blog Title Mistakes Authors Make” The overriding criterion is whether you can deliver on your headline promise in the body of the post.

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Capturing Conflict in Your Content

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“Every great story depends on conflict to propel it forward, Jane Cleland writes in Writer’s Digest. The conflict can be one of four types:

  • actual or threatened physical attack
  • emotional
  • spiritual (loss of faith or shaken beliefs)
  • mental (a puzzle or intellectual challenge)

However, Cleland cautions, “if someone doesn’t care about a situation, you don’t have a conflict.” That means, she says, “We need to understand what makes people care“.

When it comes to content marketing, “conflict is a problem that the customer is motivated enough to resolve,” Truss Creative adds. In brand marketing, though, it’s not about the business owner’s origin story or their “disruption story”, but about the customer’s story. Writing effective content, therefore, means identifying the customer’s:

  • everyday annoyance
  • burning desire
  • quiet wish
  • tower foe
  • existential threat

In other words, what does your audience notice, value, want to protect, and want to project to others?

Years ago, my friend and admired sales training expert Tim Roberts told me that, while salespeople try to develop good problem solving skills, he challenges them to  first find, then solve. Finding a problem that the prospect hadn’t considered is what makes a salesperson valuable.

In blog posts, we teach at Say It For You, the opening paragraph is there to make clear not only what need, issue, or problem is to be discussed, but also what “slant” the business or practice owner has on the issue. Then, it’s crucial not to end in a “fizzle”,  leaving web visitors trailing off in a disappointed move. The ending has to resolve the central conflict, issue, or problem you’ve raised, leaving readers with a path to action and positive expectations.

Capturing conflict in your content might be the secret to success.

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