Unravel Acronyms, Accelerate Engagement

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Some letter combinations are such a familiar part of everyday life that they almost fade into the background. Every day we see markings on food packaging, clothes, water bottles, electronics and elevators, Sarah Anne Lloyd writes in Interesting Facts. Examples include:

UL – The Underwriters Laboratories Company conducts product safety testing on electric plugs, heaters, and smoke alarms.

FCC – Mobile phones, earbuds, and televisions stations are checked by the Federal Communications Commission to make sure devices don’t overexpose users to electromagnetic radiation.

YKK – The Yoshisa Kogyo Kabushikikaisha manufacturing company delivers high-quality zippers, and has become a go-to in the garment industry.

SKU – Stock keeping units are used to keep track of products for sale online, helping sellers be precise about exact color, size, and model of goods.

Many times, authors introduce new acronyms when they develop a novel technique and want to give it a catchy name, believing that this increases the chances of accepting and remembering the technique, Dr. Shweta Murudkar of the Enago Academy.explains. However, one must use abbreviations with caution, Murudkar warns, because overuse may in turn reduce readability, especially for a non-technical or non-specialist reader.

In content marketing, as I explained last month in this Say It For You blog, once you’ve established common ground, reinforcing to readers that they’ve come to the right place, it’s important to add lesser-known bits of information on your subject, which might take the form of arming readers with terminology and acronyms common in your field.  That not only adds value to the “visit”, but increases readers’ sense of being “in the know”.

I remember, more than ten years ago, Vogue Magazine publishing a glossary of terms, teaching prospects to feel like “fashion mavens” who understood the meaning of “boxy” and “dirndl”. Every trade and every profession has its own technical terms and acronyms that are used for the sake of convenience.  Now we content writers can help readers feel part of our client’s “inner circle”, all through unraveling those acronyms and sharing those industry-specific “secret words”.

 

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Would You Go to See “Away We Go” on Broadway?

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Can you guess the original titles of these musicals? Alex Wood asks in Theater Mania, revealing some of the names originally considered for plays that went on to become Broadway hits.  “Oklahoma”, for example, was going to be named either “Away We Go!” or “Many a New Day”. “Mame” was supposed to be called “The Great Confession”, while “West Side Story” was going to hit the theatres as “America”. Recent blockbuster “Hamilton” was conceived as “The Founding Fathers”.

“Whether you are writing a creative piece or drafting a professional document, the words you choose have a significant impact on how your message is received,” Elite Editing stresses, advising content writers to “keep titles short and sweet to maximize readability”. In fact, the authors add, studies have shown that shorter titles receive more clicks and shares on social media.  While it’s important to engage your audience with creative and clever titles, remember that brevity is key.

Focus on one main benefit or point when crafting your title, the authors emphasize. A headline too gimmicky or vague might miss the message, so the trick is to strike a balance between engaging and informative.  For SEO-conscious headlines, use relevant, high-traffic words related to the subject, they add.

In our content marketing at Say It For You, we know that keywords and phrases help search engines make the match with what your business or practice has to offer. But, once you’ve been “found”, you have to “get read”, so the engagement value becomes an important factor. Still, no clever title can substitute for well-written, relevant content that provides valuable information to readers.

Would you have gone to see “Away We Go!” or “The Great Confession” on Broadway? We’ll never know.  What all content creators do know is how very important it is to engage readers “at first sight”. 

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Wide-Awake, Rip Van Winkle Content Marketing

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“Old-fashioned values can enhance your business.” Bruce Sanders tells wealth managers in Financial Advisor Magazine. “Suppose you were cryogenically frozen like the legendary Rip VanWinkle, and woke up in the financial services industry of 2024. Here’s what you’d see, Sanders says:

  1. face-to-face, in-person relationships between advisors and clients
  2. periodic reviews
  3. accountability
  4. advisors plainly explaining the benefits and risks
  5. availability to clients
  6. a relationship based on trust and transparency

“I strongly believe that using, depending on and promoting America’s Traditional Values is extremely important for our society and it’s going to boost sales for you and your business if you start or continue using them,” David Cross writes in Medium.com. Court Bishop agrees: Customer trust is key to driving loyalty and business success, Bishop says. To earn it, companies must understand and respect their customers and provide relevant, personalized experiences.

As content writers, we’ve learned at Say It For You, we can work to inspire three kinds of trust in readers, trust for the business providers and professional practitioner who hire us to convey their message: a) trust in their know-how  b) trust in their ethical standards of conduct c) trust in those professionals’ ability to understand and empathize with their needs.

Whatever the business or practice, those old-fashioned values need to inspire the content their web visitors are going to read:

  • transparency in explaining the benefits and the risks. Check!.
  • ongoing availability of service and help – to real people. Check!
  • periodic updates on new solutions as they become available. Check!

Providing updated, regularly published marketing content is one way business owners can keep their clients – and their business practices “alert” and up to date..

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Today, I’m Working on Being a Content Expert In…

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The vast majority of reporters are constantly thrown into topics, issues, controversies, and specialties they know little about, Indianapolis Business Journal editor Lesley Weidenbener admits. In fact, being a journalist requires diving into unfamiliar topics, she says.

Often, upon learning of the content marketing my team members and I do at Say It For You, someone will ask, “So do you specialize in marketing for a particular industry or profession?” In fact, not only does being a ghost writer of marketing content require diving into unfamiliar topics, much of the joy we take in the work derives from precisely that experience of gathering information, interviewing practitioners and business owners, and then (just as Weidenbener puts it), “massaging” that information into stories that help readers understand things better.

From data analytics to death care, from HVAC services to nutritional supplements, from personal injury law to retirement planning to leadership training, dental surgery, and leadership training, each content marketing assignment has offered a new “today I’m working on being an expert in…” opportunity.

One of the most telling acknowledgments of this “working-to-become-an-expert” philosophy came in the form of a recent client testimonial:  “Say It For You worked hard to understand nuance in our industry, including external research…”

Being a lifelong learner is a big part of online content marketing, to be sure. In order to deliver quality writing of any kind, you’ve got to keep educating yourself, reading everything you can get your hands on. While it’s important to cite sources by paraphrasing and hyperlinking back to the page where the information originated, the skill lies in “translating”” that information, putting it into the context of your primary topic.

When content marketing works, though, it’s about much more than the technical details.  The goal is to attach a “face” and lend a “voice” to the information by filling in the finer details about the people behind a business or practice and sharing the reasoning behind the choices they’ve made.

Tomorrow and tomorrow and tomorrow, my fervent hope is, I’ll be working on become an expert in…who knows?

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Helping Prospects Deal With the Stranger Come to Town

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Offering advice to writers, in a Writer’s Digest article Sharon Short suggests a “trope” or model to consider called “a stranger comes to town”. The protagonist of your novel, Short tells novelists, are doing quite nicely where they are – until a different, perhaps threatening, fish plops into their pond.

The “stranger” might be a shark (think “Jaws”), a tornado or other weather event, a detective, or a space alien (think E.T.). That “stranger” can be shooed away or cause the local fish (or ‘townspeople”) to learn from the stranger and embrace new ideas.

“Unique blog ideas not only help carve a niche for yourself but also engage your readers in a way that generic, overused topics often fail to do,” is the advice offered by Webstart Ventures. Unique content does more than merely rehash existing topics, but offers a fresh perspective, a novel approach, or explores uncharted territory, the author explains. Where do these “stranger” ideas come from?  “These ideas often stem from personal experiences, insights, and creative brainstorming, fueling content that is not only informative but also captivating and engaging”. 

When it comes to content marketing for businesses or professional practices, we know at Say It For You, positioning our clients as Subject Matter Experts is a worthy goal. We might be able to go one better, though, moving them to a position of  thought leader. Mere semantics?  Years ago, I read an article in Speaker Magazine in which Neen James presented the following definition: A Subject Matter Expert or SME (pronounced “smee”) knows something; a thought leader, in contrast, is known for something. They are the “strangers in town who “shift conventional wisdom.”

Do we then, in our content marketing efforts, position our owners and practitioners as the “strangers in town” bringing new ideas and a fresh outlook? Perhaps not. After all, readers were guided to the content because what they needed corresponded with what those practitioners and owners sell, what they know, and what they know how to do. Those owners and practitioners inspire trust by demonstrating that they are keeping up with the latest developments, helping their readers filter the new ideas the “stranger” is bringing to town.

While the focus of a business blog will always be on the trusted “local leaders” along with the services, advice, and products they offer, the content can reflect current happenings in the world, and “threats” posed by “strangers come to town”.

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