You-Yes-You! Content

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To hear Ran Walker of Writer’s Digest tell it, our content writing would be much more effective when couched in second person. With first person writing, Walker observes, the reader is passive; with second person, the reader is an active participant in the story. With “you” writing, the reader can be either a character on the receiving end of the narrator’s energies or the protagonist of the story. Either way, the person reading the story is connected to the plot at all times.

Still, in more than 90% of his conversations with writers, Walker laments, their point of view revolves around only first person (“I” telling the story) or third person (narrator telling the story about someone else).

William Cane in Writer’s Digest disagrees, expressing the thought that third person narratives mimic the “beige voice” of a reporter. First person blog content writing (using the pronouns “I” and “we”) allows the writer to be intimate, unique, and conversational Cane thinks.

As content writers at Say It For You, we realize that different posts and articles are designed to serve different purposes. Second person (“you”, “your”) is a good fit for how-to blog posts, while third person (“he”, “she”, “they”) may be a choice for news items. In general content marketing, though, I stress first person writing because of its one enormous advantage – it shows the people behind the posts, revealing the personality of the business owner, practitioner, or the team standing ready to serve customers.

While it’s important to remember that all marketing content is actually “second person”-focused and needs to be about and for the target readers, I prefer first and second person (I-you) writing in business blog posts over third person “reporting”. I think people tend to buy when they see themselves in the picture and when can they relate emotionally to the person bringing them the message.

 

 

 

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Reminding Readers of Things They Already Know

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To appreciate a story’s narrative, readers must be constantly updating their sense of where they are in the tale, Amor Towles points out in Poets & Writers. Of course, Towles concedes, as we begin to read a novel, we already know something of what it contains (we’ve read the dust jacket, heard about the book from a friend, or have read other books by that author).

The same is true, of course, for content we post online. Readers will not have found their way to our content unless they have an interest in learning more about that very topic or need help related to our area of expertise. The delicate task facing us in “bringing readers up to speed” before moving on to the new information involves knowing just how much of an update is needed. Too little might cause puzzlement as we offer new information. Too much “review”, conversely, might be seen as repetitive or – worse – disrespectful of our readers’ sophistication level.

Like novelists, in creating regular blog and newsletter content, we attempt to create a cumulative effect. Some articles review the basics; others offer news of recent developments – new products or services, new changes in the law affecting our customers, new community involvements. The option of linking back to former content can be helpful to readers.

But, whether or not you decide to use linkbacks in your message, because blog content remains permanently on the website, with formerly posted content moving “down” a spot to make room, the cumulative repetition of key words and phrases increases the chances for the content to “get found”.

Public speakers should ask themselves how they can “make it personal”, John Maxwell teaches public speakers in his book, The 16 Undeniable Laws of Communication, and the best way to do that, he advises, is “to pair what they do know with what they don’t know.”The first part involves learning about the organizational culture of the group, their personal experiences, even their national origin. Then, the “what they don’t know” part describes the insights you’re communicating today about that already acquired knowledge.

For us online content creators, then, the challenge is finding ways to respect readers’ intelligence and knowledge while reminding them of things they already know, setting the stage to offer exciting new insights.

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Target Content But Leave No One Aghast

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The Certified Financial Planners Board ‘Perfect Job” ad campaign has apparently left Certified Financial Planners aghast, Tracy Longo reports in Financial Advisor Magazine. Meant to encourage young people to embark on “perfect” careers in financial planning, the ad depicts prospective CFP®s as snoozing, taking bubble baths, and competing in burrito-eating contests. The apparent intent was showing that careers in financial planning offer life-work balance, but the content ended up offending rather than informing.

As a CFP Board Emeritus® and now owner of a content marketing company, I view this “Perfect Job” marketing fiasco as a cautionary tale. Certainly, when building a plan to connect with an audience, we need to consider not only age, gender, and nationality, but where members of  the target audience are “hanging out” on social media, Interviews, and focus groups. The creators of “Perfect Job” were obviously aware of the high value the younger generation places on work-life balance. But, because they were clumsy in using exaggeration to create a humorous effect, their ploy failed.

A number of years ago, I found material on some research done at the Saimaa University of Applied Sciences on the impact of humor in advertising. The researchers concluded that, while humor is an effective method of attracting attention in advertisements, it offers no advantage at increasing persuasion.

For the content writers at Say It For You, our “employers” are business and practice owners whom we work to connect with their target audiences, positioning those owners and practitioners as Subject Matter Experts in their respective fields. Because we are figuratively “putting words in their mouths”, it is they who must embrace the messaging prior to our “sending it out” to their target readers.

In the case of the “Perfect Job” campaign content, the marketers failed to consider the very financial planners they were positioning as models in the eyes of future entrants into the profession.

In defense of the campaign, CFP Board officials said the ads were “facetious portrayals” intended to help student audiences think about “what their dream job might look like”.

As a longtime content creator, I have learned that “facetious” marketing content too often combusts. As content marketers, the “trick” lies is targeting our content while leaving absolutely no one aghast.

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Test Their Content Reading Smarts

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“Test Your Hearing Smarts” is the title of a page in the Winter Wellness issue of Prevention Magazine. What helps with tinnitus (ringing in the ears)? Is it earplugs, mindfulness, or surgery – or does nothing help (you’re stuck with the problem)? The answer: There’s no known cure, but mindfulness training (using a white noise machine) can actually help in many cases. Which of these foods are good for your hearing? Coconuts, walnuts, and wild rice all contain nutrients that support good hearing.

At Say It For You, we’ve found, quizzes like this are a very good a content marketing tactic. Online readers tend to be curious creatures and “self-tests” tend to engage and help them relate in a more personal way to the information being presented. What’s more, since one of the biggest challenges in writing to promote a business or practice over long periods of time is keeping the content fresh, quizzes help “vary the menu”.

Other positive aspects of quizzes and tests include:

  • “Self-tests” tend to engage readers and help them relate in a more personal way to the information presented.
  • Quiz questions and answers can offer a different perspective on fact sets readers have forgotten.
  • When readers strain to remember something and then find the answer, they tend to repeat that fact set in their conversations with others (perhaps driving those others to check out the website).
  • Our curiosity is most intense when we’re testing our own knowledge, making tests, games, and quizzes hard to resist.

Research done about ads is relevant to quizzes and tests, I believe. A study done at the University of Bath in conjunction with the Nielson company came up with two ways to score ads.

  1. Information Power Score – measures what the consumer perceives as the value of the message
  2. Emotive Power Score – measures if the emotion is going to change feelings about the brand

In a sense, quizzes like the Test Your Hearing Smarts are powerful on both counts – important, actionable information is being conveyed to readers, and that information is very personal in nature.

“All bloggers would like to get more interaction and participation from their readers and visitors,” says vandelaydesign.com.  Tests and surveys engage readers,  we’ve found at Say It For You, making them feel they are part of a conversation with my business and practice owner clients.

 

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The Accordion Method in Content Marketing

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Whether you’re preparing for an interview or for generating content, the Accordion Method involves having ready a short, a medium, and a long answer for every question you’re likely to be asked, Paula Rizzo advises in Writer’s Digest:

  • The short answer is the sound bite that grabs attention.
  • The medium answer adds more content around the topic.
  • The long answer adds much more detail and opinion.

As a senior health producer at Fox News Channel, Rizzo recalls, she was booking guest experts all the time. Sometimes an expert would ramble when the host wanted a short answer, and sometimes people didn’t give enough information. You need to be able to deliver content in a way that fits the situation, Rizzo cautions.

Here is how, in creating online marketing content, writers can follow Rizzo’s five steps for success:
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1. What is the question? First, brainstorm the basic question (or questions) you’ll likely be asked during the interview. You need to get to know the show and its audience, Rizzo advises.

Who are your target customers or clients? What approach would have the most appeal to that segment of your market?  Will the emphasis be on your products? Your special services? Your expertise?  Pick one primary area of focus in preparing your “short answer”.

2. Watch previous episodes. Learning what questions were posed by hosts to other interviewees is crucial, Rizzo says.

At Say It For You, we encourage freelance content writers and business owners alike to curate, meaning to gather OPW (Other People’s Wisdom) and share that with their readers, commenting on that material and relating it to their own topic.

3. What is the short answer? Think in headlines. For the host who wants a short, targeted answer, interviewees must be prepared to offer just that, Rizzo explains.

A business blog post should impart one new idea or call for a single action. Focused on one thing, your post has greater impact, since people are bombarded with many messages each day. 

4. What is the medium answer? Even when a medium answer is called for it’s important to “start with a bang” and then add some context and evidence.

When expanding to a medium from a short answer, think about whether the information is not only useful, but will be received as unique (rather than the same information found in other places..

5. What is the long answer? Give compelling evidence for your attention-grabbing short answer.

To sustain our content writing over long periods of time without losing reader excitement and engagement, we need to constantly add to our own body of knowledge – about our industry or professional field, and about what’s going on around us in our culture.

For online marketers, the Accordion Method helps writers research and “store” content for different segments of a target audience.

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